Social Media and Marketing Support Specialist

Social Media and Marketing Support Specialist

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.

We have an exciting opportunity to join our Marketing team in Manila and are currently looking for a Social Media and Marketing Support Specialist to join the team.

The Social Media and Marketing Support Specialist will monitor and proactively respond to prospective and existing players across our range of Social Media channels. Your role covers players across both acquisition and retention life stages of the VGW customer journey. You will work closely with your Team Leader to ensure players are responded to and other tasks which enhance our player experience are met to high standards and within a timely manner.

Key responsibilities will include:

• Proactively monitor Sprinklr for private and public messages across all relevant Social Media channels
• Proactively monitor and manage Zendesk for ‘Big Check’ responses and follow-ups, plus ad hoc campaigns
• Proactively monitor and manage for priority campaign responses and follow-ups, plus ad hoc campaigns
• Manage escalations for social posts and priority campaigns, to & from Customer Service and Account Management teams
• Manage escalations from social community to product/marketing teams when an issue arises
• Adding relevant tagging procedure for specific comments
• Assist in selection and remuneration of competition winners based on set criteria
• Build relationship with key players in your community

What you will bring to the role:

• A 4-year course college graduate (Marketing, Communications, or any business-related courses).
• Must have at least 2 to 3 years of social media experience working in a fast-paced environment.
• Experience using Zendesk and Sprinklr is a plus.
• You have the ability to handle a large volume of player engagement, often juggling multiple tasks throughout the day.
• Excellent written and verbal communication skills and must have a thorough understanding of social media management and strategy.
• You must have good interpersonal skills, including the ability to work in a multicultural environment.
• Must be knowledgeable with both social media and community engagement trends in order to provide effective execution strategies.
• You must have hands-on experience in maintaining momentum in inbound marketing campaigns and addressing both positive and negative feedback from reviews/comments.
• You have great attention to detail and has the ability to effectively manage stakeholders at all levels and say no when required.

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.

With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.

As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success.

Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.  

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. 

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

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