Solutions Engineer (Southern CA)

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

Location:

• We are proud to support remote work. This is a full-time remote role for Southern California-based employees; Ideally in Orange County near our Irvine office
• Travel is required

The Team and Role:

The NAM B2B Solutions Engineering team is a highly creative and collaborative group of passionate technical sales professionals who enjoy sharing their knowledge with customers and partners and are considered a go-to technical resource. The team collaborates with the Account team and is a strong advocate for the Logitech brand, provides initial and ongoing customer design and sales support, work to develop mindshare with customers and partners, and helps drive customer success daily. As a result, the SEs team is continually learning and increasing their knowledge and sharing through written documentation, group collaborations, and one-on-one. We are constantly learning and applying our knowledge sharing across the team and beyond. 

We are looking for an experienced SE to join the North America B2B SE team as a Solutions Engineer to support pre-sales activities about Logitech Video Collaboration and Personal Workspace. You will support regional customers in the Southern California area to champion customer experience utilizing B2B technology, including mice and keyboards.

You link technology to tangible business outcomes, with the opportunity to define or invent cloud-driven reference architectures with the Solutions Engineering and Sales community and customers. In addition, you will participate in the creation and sharing of best practices, technical content, and reference architectures (e.g., white papers, blog posts) and evangelize and educate about Logitech technology (e.g., through workshops, user groups, meetups, public speaking, online events or internal and external live conferences).

You engage with all levels of the organization and are comfortable whiteboarding complex solutions to executives and engineers. You have a strong background in establishing long-term technical relationships with customers and recommending security, cost, performance, reliability, operational efficiency, and best-practice solutions for conference spaces and personal desktop solutions. 

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate but Challenge. Decide and Just Do. These are the behaviors you’ll need for success at Logitech. 

In this role, you will manage the lifecycle of key customer accounts and internal processes to develop new strategies and enhance collaboration among sales, technical, and channel teams.

Responsibilities Customer-Facing:

• Technical Expertise and Support: Provide comprehensive knowledge of video collaboration products through detailed demonstrations, training sessions, and presentations

• Solution Design and Customization: Collaborate with customers and partners to create tailored video collaboration solutions, integrating necessary hardware and software

• Pre-Sales Assistance: Support account executives and partners in pre-sales by addressing technical inquiries and concerns.

• Sales Enablement: Equip account managers and partners with the necessary tools and resources to market and sell solutions effectively

• Market Feedback Loop: Serve as a liaison to relay customer feedback and market insights to product development teams.

• Compliance and Standards: Ensure that solutions adhere to industry-specific regulations and standards

• Innovation and Consultation: Keep up-to-date with industry trends and advise on innovative solutions

Responsibilities Internally-Facing:

• Product Training and Certifications: Participate in training and gain certifications to maintain and deepen product expertise

• Sales Strategy Development: Work with sales and marketing teams to craft and refine strategies tailored to the video collaboration market

• Technical Documentation: Manage and update technical documents like product manuals and FAQ sheets

• Internal Reporting and Analytics: Analyze performance data to support strategic business decisions

• Product Feedback Loop: Collect feedback on product performance for continuous improvement

• Cross-Functional Collaboration: Coordinate with various internal teams to align strategies and share knowledge

• Team Process Optimization: Evaluate and enhance internal processes to improve efficiency and customer satisfaction

• Market Research and Competitive Analysis: Conduct thorough research to keep abreast of industry trends and competitor movements

Key Qualifications: For consideration, you must bring the following minimum skills and experiences to our team:

Technical Skills:

• Product and Technical Knowledge: Strong understanding of video collaboration technologies, including detailed knowledge of hardware and software components

• System Integration and Networking: Proficient in integrating complex solutions and understanding IT networks and cybersecurity.

• Experience: Extensive sales engineering experience with a track record of leveraging technology for business transformation

• Strategic Thinking: Demonstrated strategic thinking in business, product, and technical challenges

• Industry Knowledge: Familiarity with market trends and competition in the video conferencing space

• Certifications in networking, video technologies, and related fields (e.g., AVIXA, CompTIA Network+, Cisco, Microsoft)

Soft Skills:

• Communication: Exceptional communication skills, capable of engaging with both technical and non-technical audiences

• Problem-Solving: Strong analytical and problem-solving skills

• Adaptability: Flexible and adaptable to changes in technology

• Teamwork and Collaboration: Proven ability to collaborate effectively with both internal teams and external partners

• Bias for Action

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.  

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! 

This position offers an OTE typically between $ 142K and $ 217K, depending on location and experience. In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills  

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.