Sr. Business Systems Analyst- Public Sector

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:
CrowdStrike is looking for a Salesforce Business Applications Analyst to join our Public Sector Go-To-Market Applications (GTM) team. In this role, you will work closely with our Commercial sector BSAs and Business Stakeholders to deliver FedRAMP and DISA compliant technology solutions aligned with government customer needs. Based on a deep understanding of public sector business requirements, you will be responsible for designing, managing, and improving our Customer Success and Support systems and processes centered around Salesforce Government Cloud and Experience Cloud. With your technical expertise, you will implement business applications and influence the design of features that enable our Public Sector Customer Success teams while maintaining compliance with federal security requirements.

What You’ll Do:

• SDLC & Development Management

• Own end-to-end SDLC process for the Public Sector development pod:

• Lead sprint planning, backlog grooming, and prioritization sessions

• Work with onshore/offshore development teams ensuring compliance with government security requirements

• Coordinate UAT with Public Sector stakeholders

• Oversee release management and deployment processes within Gov Cloud environment

• Maintain documentation standards for FedRAMP audit compliance

• Ensure adherence to IL4/IL5 security controls throughout development lifecycle

• Business Analysis

• Create user stories with comprehensive and clearly defined business requirements and testable acceptance criteria

• Provide strong analytical, problem solving, and technical skills to effectively guide business stakeholder requirements, evaluate options, and with the dev team, facilitate solutioning, design and document functional specifications that balance user experience with compliance requirements.

• Conduct thorough impact analysis and provide data-driven recommendations for process improvements

• Execute fit/gap analysis for new requirements and authorized vendor solutions

• Project Delivery & Governance

• Manage end-to-end delivery of Public Sector Salesforce initiatives, including Service Cloud and Experience Cloud enhancements

• Drive user adoption through effective change management and training programs

• Monitor and report on key metrics to demonstrate business value and ROI

• Ensure all solutions adhere to federal security protocols and compliance requirements

What You’ll Need:

• US citizenship and must reside on US soil to obtain CJIS clearance and meet requirements for authorized access to applications in our GOV cloud

• 7+ years of experience implementing, configuring and administering SaaS business systems, with at least 2 years of Salesforce Government Cloud, Service Cloud, and Customer Community experience

• Experience working with federal government clients and understanding of FedRAMP and IL4/IL5 requirements

• Knowledge of federal security compliance requirements and protocols

• Detail-oriented, organized, self-motivated, hardworking, and a team player with excellent interpersonal skills

• Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership and business stakeholders

• Salesforce.com certification (Administrator, Advanced Administrator) preferred

• Strong knowledge of Salesforce Gov Cloud, eco-system and public sector best-practices

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

Right to Work