OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we’re transforming communities so they can thrive!
Join our smart, fun, and humble team to experience the most rewarding career of your life!
Job Summary:
We are seeking a Sr. Manager, Business Systems with a strong background in Go-To-Market (GTM) technology operations to lead our GTM Business Systems team. This role will focus on driving the development, integration, implementation, and optimization of our core GTM technologies to streamline workflows, improve scalability, and enhance cross-functional collaboration.
Role Impact:
The Senior Manager, Business Systems will significantly enhance OpenGov's efficiency and scalability by focusing on critical business functions and technical processes, including:
• Enabling and supporting the entire Customer Journey, including presale motions (lead and opportunity management), quote-to-cash processes, customer success initiatives, and customer support functions.
• Designing and streamlining workflows to reduce manual intervention, accelerate sales cycles, and improve customer engagement.
• Collaborating with cross-functional stakeholders to enhance processes and eliminate operational inefficiencies.
• Ensuring data accuracy and enriching targeted sales and marketing efforts through the integration of third-party data.
This is a hands on leader and will require you to balance individual contributions with people leadership, overseeing a team consisting of full-time employees and independent contractors, specializing in Development and Architecture. You will work closely with our operational partners in GTM to help define and execute on our technology roadmap while executing on current business systems initiatives. A typical day will involve splitting your time between technical contributions (e.g., designing workflows, configuring systems, and maintenance) and leadership activities (e.g., mentoring team members, conducting 1:1s, and collaborating with stakeholders). Expect to spend approximately 60% of your time on leadership and team coordination, and 40% on hands-on technical work.
Core Technologies:
This role will require expertise in several core technologies, which you will leverage on a daily basis. Below is a list of technologies you will be supporting and how they contribute to our operations:
• Salesforce (CPQ, Sales Cloud, Service Cloud, Quip): For managing customer relationships, pricing, and quotes.
• Marketo: Marketing automation platform.
• Outreach: Sales engagement and automation.
• Workato: Integration and workflow automation.
• Guru: Knowledge management.
• Rocketlane: Project management and PSA.
• Netsuite: ERP and financials.
•Leandata: Lead routing and management.
• Jira/Confluence: Project management and documentation.
What makes OpenGov unique
» Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click
here to read more.
» Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, annual wellness stipend, anniversary awards, and more!
» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.
» Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.
Come join us and make a positive social impact!
OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.