Sr. Manager - Client Experience

20 Hours ago • 4 Years +

Job Summary

Job Description

The Senior Manager - Client Experience will lead a team supporting clients of Nasdaq's market data and Data Link platform. Responsibilities include managing the team, ensuring client satisfaction, and providing customer feedback to the product development team. The role involves handling day-to-day operations, managing escalations, and collaborating with internal stakeholders to meet client needs. The manager will also help identify prospective customers and provide pre- and post-sales support.
Must have:
  • 4+ years in Client Experience/Services.
  • 2+ years of team lead/managerial experience.
  • Passionate about problem-solving.
  • Strong customer-centric mindset.
  • Excellent communication skills.
  • Strong problem solver.
Good to have:
  • Understanding of web services.
  • Interest in technology.
  • Domain knowledge in finance services and capital markets.
  • Highly analytical and able to investigate and interpret data.

Job Details

Nasdaq is seeking a highly motivated Senior Manager - Client Experience to lead a small, highly collaborative team based in North America, that supports the clients of our proprietary market data and our Nasdaq Data Link platform.

  • The Senior Manager - Client Experience will be responsible for keeping Nasdaq’s data clients happy, the team challenged and focused, and will lead efforts with the product development team to share customer feedback and insights to help make our products better. You will also be responsible for providing hands-on coverage for our clients as needed, and to help with urgent client issues or coverage gaps. Other duties include:

    • manage the day-to-day for your direct reports, including administrative duties, coverage and scheduling, conducting regular check-ins and assisting with managing workload priorities and project timelines 
    • deeply understand business priorities and goals and work with the team to implement them in the appropriate order 
    • deal with escalations and assisting with triaging inquiry emails about the Data Link platform and data products from our customers and end users  
    • empathize with our customer’s experience and effectively resolve escalated customer inquiries in a considerate, accurate, and timely manner, with a heightened understanding of business priorities and objectives 
    • Manage and work with multiple internal stakeholders to ensure the team’s deliverables and the clients’ needs are met 
    • help the team identify, vet, and pass prospective customers to the sales team  
    • provide escalation support for pre-sales and post-sales service to our clients, including onboarding calls to assist with product-related questions

    What We Expect 

    • 4+ years experience in Client Experience/Services for a fintech or SaaS technology company, preferably at a startup, and at least 2 years of team lead or managerial experience 
    • Passionate about problem-solving and providing great customer experience  
    • A strong customer-centric mindset  
    • Excellent verbal and written communication skills and enjoy crafting clear and concise messages to customers, and clear directives to your team 
    • Strong problem solver and comfortable managing high profile problems within tight time constraints 
    • Able to proactively motivate the team to keep track of objectives and timelines, and empower them to push themselves and grow in their careers 
    • Ability to lead the team with consistent positive energy  
    • Experience and confidence interacting with senior business stakeholders 
    • Domain knowledge in finance services and capital markets 
    • Highly analytical and able to investigate and interpret qualitative and quantitative data.  
    • Excellent at managing your time and prioritizing customer inquiries  
    • Adaptable and a quick learner  
    • Entrepreneurial and enthusiastic about working in a fast-paced agile environment  
    • Bachelors in Business, Finance, Economics, Computer Science, Computer Engineering, Mathematics, or a related degree.  
    • Proficient with Microsoft Office tools  

    What Would Be Helpful 

    • You understand web services, including transport (primarily HTTP), common data formats (JSON), and standard API patterns (e.g. REST) 
    • A strong interest in technology and have a solid understanding of the impact to business when something in software goes wrong 

This position offers the opportunity for a hybrid work environment (at least 2 days a week in office, subject to change), providing flexibility and accessibility for qualified candidates.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Similar Jobs

Sabre India - Lead Product Manager

Sabre India

Montevideo, Montevideo Department, Uruguay (On-Site)
23 Hours ago
Enverus - Data Analyst (Energy Analyst)

Enverus

Stonehouse, England, United Kingdom (Hybrid)
1 Day ago
YouGov - Desktop Support Technician

YouGov

Navi Mumbai, Maharashtra, India (On-Site)
10 Hours ago
NinjaVan - Intern, Human Resources

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
6 Months ago
FORTUNE - Business Development Sales Representative

FORTUNE

Chicago, Illinois, United States (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Fortra - PX Coordinator

Fortra

Armenia (On-Site)
1 Day ago
NinjaVan - Brand Marketing Specialist (Social Media & Content)

NinjaVan

Makati, Metro Manila, Philippines (On-Site)
6 Months ago
JMA - Technician II, Sheet Metal Fabricator

JMA

Liverpool, New York, United States (On-Site)
6 Months ago
everi - Product Owner III

everi

Las Vegas, Nevada, United States (On-Site)
2 Weeks ago
The Walt Disney Company - Senior Manager, Labor Relations

The Walt Disney Company

Lake Buena Vista, Florida, United States (On-Site)
3 Days ago
M365 connect - Business Development Intern

M365 connect

Lagos, Lagos, Nigeria (On-Site)
1 Day ago
NinjaVan - Internship - Office Management

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
6 Months ago
ION - Social Media and Digital Marketing Analyst - 721

ION

Noida, Uttar Pradesh, India (On-Site)
6 Months ago
PwC - Revizor (Senior Associate)

PwC

Ljubljana, Ljubljana, Slovenia (Hybrid)
7 Months ago
PlayStation Global - Senior Manager, Proposition Optimisation

PlayStation Global

London, England, United Kingdom (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Toronto, Ontario, Canada

Epic Games - Cosmetics Ecosystem Designer

Epic Games

Montreal, Quebec, Canada (On-Site)
1 Week ago
Squeeze Animation Studios - Opportunités pour pigistes

Squeeze Animation Studios

Montreal, Quebec, Canada (Remote)
11 Months ago
Scopely - Lead Producer, Art Outsourcing

Scopely

Quebec, Canada (Remote)
3 Months ago
Ubisoft - Storage Architect

Ubisoft

Montreal, Quebec, Canada (On-Site)
4 Months ago
Mixmob - Senior Full-Stack React/Node & NFT Gaming Developer

Mixmob

Vancouver, British Columbia, Canada (Remote)
9 Months ago
SS8 - Senior Software Engineer

SS8

Toronto, Ontario, Canada (Hybrid)
1 Month ago
Google - Principal Strategic Security Consultant

Google

Alberta, Canada (Remote)
2 Weeks ago
PwC - Forensic Manager

PwC

Toronto, Ontario, Canada (On-Site)
7 Months ago
Rockstar Games - Animator: Gameplay (Mid/Senior)

Rockstar Games

Oakville, Ontario, Canada (On-Site)
7 Months ago
Cerence - Software Quality Assurance Engineer

Cerence

Montreal, Quebec, Canada (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

At Nasdaq, our purpose is to advance economic progress for all. We power stronger economies, create more equitable opportunities, and contribute to a more sustainable world to help our communities, clients, employees, and people of all backgrounds reach their full potential.


Meet the #NasdaqFam and learn about our purpose, culture and careers here: https://www.nasdaq.com/about/careers



Vilnius, Vilnius County, Lithuania (Hybrid)

St. John's, Newfoundland And Labrador, Canada (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Mumbai, Maharashtra, India (On-Site)

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)

Mumbai, Maharashtra, India (On-Site)

Vilnius, Vilnius County, Lithuania (Hybrid)

Taguig, Metro Manila, Philippines (Hybrid)

Stockholm, Stockholm County, Sweden (On-Site)

Toronto, Ontario, Canada (Hybrid)

View All Jobs

Get notified when new jobs are added by Nasdaq

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug