Sr Manager Credit Cards Acquisitions

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Senior Manager US Consumer Credit Cards Customer Acquisitions

We are seeking an experienced professional to help drive the growth and optimization of PayPal’s Revolving Credit Products. In this role, you will partner with PayPal internal teams and our Bank Partner to launch new products and initiatives that support new account growth and activation. He/she will be responsible for the success of credit portfolios by executing on strategies that ensure achievement of portfolio objectives and profitability of the business.

Job Description

We are seeking an experienced professional to help drive the growth and optimization of PayPal’s Revolving Credit Products. In this role, you will partner with PayPal internal teams and our Bank Partner to lead credit card acquisition strategies, launch new products and initiatives that support new account growth and activation. He/she will be responsible for the success of credit portfolios by executing on strategies that ensure the achievement of portfolio objectives and profitability of the business.

Key responsibilities:

• Lead initiatives to profitably acquire new credit card accounts by partnering with marketing, credit risk management, analytics, product management and other areas
• Deep understanding of credit card economics and P&L drivers
• Develop strategies to acquire new accounts including using data to inform decisions and A/B testing strategies
• Partner with Product and Marketing teams to scope and launch initiatives related to credit card account acquisition, activation and early month on book engagement tactics
• Implement new account programs across digital marketing channels including email, affiliates, paid search, and Martech / CRM platforms
• Drive strategies to develop new card products including assessment of competitive landscape identifying customer needs and gaps, conducting quantitative and qualitative research and developing high level requirements
• Drive adoption of PayPal credit products working with teams across PayPal and our bank partner
• Manage new accounts goals, business KPIs, OKRs, track and analyze campaign results to inform new programs
• Oversee day-to-day management routines and timelines of all in-flight initiatives and workstreams; work across teams to minimize key risks and ensure timely and flawless delivery of projects
• Maintain knowledge of competitive environment to inform business requirements for new programs, features and functionality

Experience & Skills:

• Outstanding business professional with 10+ years of experience in the credit card industry
• Experience with Revolving Credit products; specifically managing and implementing new acquisition strategies and launching new credit card products,
• Experience managing credit card P&Ls and partnering with finance to manage to targets
• Ability to collaborate with teams including product, marketing, risk management, analytics, legal/compliance, etc. using outstanding influencing skills, and strong senior-level communication abilities to drive decisions
• Experience leading others indirectly (leadership without authority), cross-functional collaboration skills required
• Strong project management and organizational skills
• Ability to contribute consistently and positively in a high-paced, fast-changing work environment
• Problem solver, with a can-do attitude and flexibility to accommodate to evolving business needs
• Proven track record of collaboration and influence in a matrixed environment; strong sense of urgency with the ability to “get things done” across matrixed organization
• Experience with project management workflow tools (Confluence, Jira, etc.)
• Microsoft Product Suite with exceptional PowerPoint skills
• Familiarity and understanding of PayPal and Consumer Credit Products
• Bachelor’s Degree, Master’s Degree preferred

Job Description:

We are seeking an experienced professional to help drive the growth and optimization of PayPal’s Revolving Credit Products.  In this role, you will partner with PayPal internal teams and our Bank Partner to lead credit card acquisition strategies, to support new account growth and activation.  He/she will be responsible for the success of credit portfolios by executing on strategies that ensure the achievement of portfolio objectives and profitability of the business. 

Key responsibilities:

• Lead initiatives to profitably acquire new credit card accounts by partnering with marketing, credit risk management, analytics, product management and other areas
• Deep understanding of credit card economics and P&L drivers
• Develop strategies to acquire new accounts using data driven strategies to inform decisions and A/B testing
• Partner with Product and Marketing teams to scope and launch initiatives related to credit card account acquisition, activation and early month on book engagement tactics
• Implement new account marketing programs across digital marketing channels including the PayPal App, email, affiliates, paid search, and Martech / CRM platforms
• Drive strategies to develop new credit card features including assessment of competitive landscape identifying customer needs and gaps, and conducting quantitative and qualitative research
• Drive adoption of PayPal Credit Cards, working with teams across PayPal and our bank partner
• Manage credit card new account goals and forecasting, business KPIs, OKRs, track and analyze campaign results to inform new account incentive strategies
• Oversee day-to-day management routines and timelines of all in-flight initiatives and work streams; work across teams to minimize key risks and ensure timely and flawless delivery of projects
• Maintain knowledge of competitive environment of credit card programs across banks, FinTechs, Payments and new entrants to inform new account programs, features and functionality

Experience & Skills:

• Outstanding business professional with 10+ years of experience in the credit card industry
• Experience with Revolving Credit products; specifically managing and implementing new acquisition strategies and launching new credit card features
• Experience managing credit card P&Ls, forecasting new account goals and partnering with finance to manage targets
• Ability to collaborate with teams including product, marketing, risk management, analytics, legal/compliance, etc. using outstanding influencing skills, and strong senior-level communication abilities to drive decisions
• Experience leading others indirectly (leadership without authority), cross-functional collaboration skills required
• Strong project management and organizational skills
• Ability to contribute consistently and positively in a high-paced, fast-changing work environment
• Problem solver, with a can-do attitude and flexibility to accommodate to evolving business needs
• Proven track record of collaboration and influence in a matrixed environment; strong sense of urgency with the ability to “get things done” across matrixed organization
• Experience with project management workflow tools (Confluence, Jira, etc.)
• Microsoft Product Suite with exceptional PowerPoint skills
• Familiarity and understanding of PayPal and Consumer Credit Products
• Bachelor’s Degree, Master’s Degree preferred

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $123,500 to $212,850

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.