Sr. Manager of National Accounts

Title: Sr. Manager of National Accounts

Reports To: Segment Leader or VP of Sales

Department: GTM

Location: Cincinnati, OH

Position Status: Salary Exempt

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:

The Sr. Manager of National Accounts is accountable for the leadership, management, and results of all sales and operations of the assigned account/segment. The Sr. Manager owns the relationships with key decision makers in each of the accounting buying centers. They are accountable for developing clear strategies for each buyer and for closing any gaps in coverage or process. The Sr. Manager leads others and personally drives and contributes to customer and service provider acquisition, expansion, and retention. The Sr. Manager manages all related resources to ensure results meet or exceed the overall goals and objectives of DMG's business plan.

What You'll Do:

• Strategically Plan & Execute - Establish and implement an annual and quarterly strategic plan to profitably grow account/segment within budget. Deliver results that meet or exceed expectations. (Measured by top line growth %, margin targets and expense management).
• Obsession with Customer/Provider Service & Satisfaction - Lead based on our Mission, Vision, and Brand Promise and practice The Basics by providing uninterrupted peace of mind through sustainable relationships and inspired team members and bring peace of mind, work verification, urgency, and value to every FM (Facilities Maintenance) solution through industry-leading technology, innovation, and service. (Measured by customer scorecard & provider surveys).
• Talent Manager Expertise - Build, lead, and coach an effective team of both sales and operational employees including clearly defining roles, objectives, and goals. Manage talent resources including hiring, developing, retaining, and terminating as required. Inspire and engage team members. (Measured by retention and engagement surveys).

What You Need:

• Prioritization: Manages and coordinates multiple projects/assignments simultaneously and completes tasks accurately and timely.
• Attention to Detail: Strong attention to detail without losing the big picture.
• Goal Oriented: Remains focused on goals and leverages resources to attain goals.
• Risk Management: Takes thoughtful risks knowing that taking a risk is often better than not acting at all.
• Problem Solving: Assesses situations quickly, reviews options, plans solutions and acts with urgency.
• Networking: Ability to make connections easily to build client and service provider portfolio.
• Time Management: Dedicates appropriate time to priorities, not easily distracted, and follows-up appropriately.
• Communication: Conveys information to internal and external stakeholders in a clear, concise manner. Uses written and verbal communication appropriately.
• Analytical: Ability to compile, summarize, analyze, report and action data.
• Continuous learner who challenges the status quo and develops new ways of working.
• Bachelor's degree, Masters, +MBA preferred or equivalent work experience.
• 7+ years with customer account leadership experience.
• Facilities maintenance experience preferred but not required.
• Strong working knowledge of Salesforce, Microsoft Office applications - Excel, Word, PowerPoint, SharePoint, Teams, and Outlook.
• Embrace technology including ability to gain working knowledge of software applications quickly.
• Business travel when required to support accounts and new business growth.
• Enthusiastic, competitive, resilient, dynamic, and engaging personality. Loves to interact with customers and is unafraid of rejection. Has an equal blend of patience and assertiveness. Maintains a professional demeanor when managing stressful situations. Has passion and desire to excel, be the best and win.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

What You'll Get:

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers. 

Some of our many benefits include:

• Health, dental and vision coverage on day 1.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.