Sr. Manager, Professional Services

What We Do

What You Will Do

• Ensure proper documentation and communication throughout all PS project engagements.
• Monitor team workloads and capacity to balance priorities. 
• Ensure the delivery of high-quality professional services that meet or exceed client expectations. 
• Monitor team utilization, revenue, and profitability. 
• Contribute to the development of the professional services strategy in alignment with organizational goals. 
• Identify opportunities for service expansion and innovation. 
• Identifying and progressing training and development opportunities for Team. ​
• Develop and execute strategies to scale the professional services organization and meet revenue and profitability goals.
• Collaborate with sales, product management, and customer success teams to define service offerings and support business growth.
• Ensure projects adhere to quality standards and meet customer expectations through strong project governance.
• Monitor project progress and address potential risks proactively.
• Optimize delivery processes, templates, and best practices to improve efficiency and quality.
• Establish key performance indicators (KPIs) to measure and improve the success of engagements.
• Drive continuous improvement initiatives based on performance metrics and customer feedback.
• Hire, mentor, and develop a high-performance team of consultants, project managers, and technical resources.
• Conduct performance reviews, provide coaching, and foster a culture of accountability and collaboration.
• Promote skill development and knowledge sharing across the team.
• Serve as an escalation point for critical customer issues during project delivery.
• Ensure a strong focus on client success by deeply understanding their business needs and objectives.
• Drive post-engagement reviews to capture lessons learned and identify areas for improvement.

What You Will Bring To Forescout

• 8+ years of experience in an IT related field. 
• Consultative experience designing and advocating for best-practice solutions. 
• Minimum 5+ years of experience as a Team Lead or Manager 
• Excellent leadership, communication, and interpersonal skills. 
• Ability to manage multiple projects and priorities in a fast-paced environment. 
• Strong problem-solving and conflict resolution abilities. 
• Financial acumen for budget management and forecasting. 
• Strong documentation skills, attention to detail is essential. 
• Bachelors Degree in Computer Science, Engineering or equivalent industry experience. 
• CISSP and/or similar certification a plus. 
• A self-motivated individual with a ‘can do’ attitude 

What Forescout Offers You

More About Forescout

Our Mission 

Our Vision 

Our Cultural Values 

• One Team – We all work together, and we all win together.
• Cyber Obsessed – We are curious about technology, innovative and passionate about solving problems.
• Customer Driven – We listen, we learn, and we make it right.
• Relentless – We're smart, determined, and find a way. We figure stuff out.
• Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with.

Our DEI Statement 

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies.  All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature.  No fee will be paid in the event.

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