Sr. Manager, Professional Services
Job Summary
Job Description
The Senior Manager of Professional Services will lead a team of technical experts to deliver high-quality software solutions that meet customer requirements. This role involves monitoring customer engagements from inception to delivery, driving operational excellence, ensuring client satisfaction, and achieving revenue targets. The candidate will be responsible for ensuring proper documentation, monitoring team workloads, ensuring high-quality service delivery, monitoring team utilization, contributing to professional services strategy, identifying service expansion opportunities, developing strategies to scale the organization, collaborating with various teams, ensuring project adherence to standards, optimizing delivery processes, establishing KPIs, driving continuous improvement, hiring and mentoring a team, and serving as an escalation point for critical customer issues.
Must have:
- 8+ years of IT related experience
- 5+ years of Team Lead or Manager experience
- Excellent leadership and communication skills
- Ability to manage multiple projects
Good to have:
- CISSP and/or similar certification
8 skills required
Job Details
Sr. Manager, Professional Services
What We Do
Managing cyber risk, together – Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in a real-time and at scale. Our unified security platform enables enterprises and government agencies to focus on Zero Trust segmentation, IT/OT convergence, and OT/ICS innovation, all supporting our mission and vision.
Join us as we secure the world with our products. We are looking for resourceful individuals to collaborate as one team while ensuring a world-class customer experience. We are cyber-obsessed about addressing the world’s most challenging security problems. Innovation starts here, everyone’s ideas are valued, visionaries welcomed!
Reporting directly to the Director of Professional Services, the Senior Manager of Professional Services leads a team of technical experts to deliver high-quality software solutions that meet customer requirements. This role involves monitoring customer engagements from inception to delivery, driving operational excellence, ensuring client satisfaction, and achieving revenue targets. The ideal candidate has a strong technical background, exceptional leadership skills, and a passion for delivering impactful business outcomes.
What You Will Do
- Ensure proper documentation and communication throughout all PS project engagements.
- Monitor team workloads and capacity to balance priorities.
- Ensure the delivery of high-quality professional services that meet or exceed client expectations.
- Monitor team utilization, revenue, and profitability.
- Contribute to the development of the professional services strategy in alignment with organizational goals.
- Identify opportunities for service expansion and innovation.
- Identifying and progressing training and development opportunities for Team.
- Develop and execute strategies to scale the professional services organization and meet revenue and profitability goals.
- Collaborate with sales, product management, and customer success teams to define service offerings and support business growth.
- Ensure projects adhere to quality standards and meet customer expectations through strong project governance.
- Monitor project progress and address potential risks proactively.
- Optimize delivery processes, templates, and best practices to improve efficiency and quality.
- Establish key performance indicators (KPIs) to measure and improve the success of engagements.
- Drive continuous improvement initiatives based on performance metrics and customer feedback.
- Hire, mentor, and develop a high-performance team of consultants, project managers, and technical resources.
- Conduct performance reviews, provide coaching, and foster a culture of accountability and collaboration.
- Promote skill development and knowledge sharing across the team.
- Serve as an escalation point for critical customer issues during project delivery.
- Ensure a strong focus on client success by deeply understanding their business needs and objectives.
- Drive post-engagement reviews to capture lessons learned and identify areas for improvement.
What You Will Bring To Forescout
- 8+ years of experience in an IT related field.
- Consultative experience designing and advocating for best-practice solutions.
- Minimum 5+ years of experience as a Team Lead or Manager
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Strong problem-solving and conflict resolution abilities.
- Financial acumen for budget management and forecasting.
- Strong documentation skills, attention to detail is essential.
- Bachelors Degree in Computer Science, Engineering or equivalent industry experience.
- CISSP and/or similar certification a plus.
- A self-motivated individual with a ‘can do’ attitude
What Forescout Offers You
Managing cyber risk, together – We are led by a visionary leadership team who encourages professional growth and development. We promote a diverse and inclusive culture providing for a collaborative and innovative environment where our team can make an impact on worldwide security while working on technology which is at the forefront of the industry. We are also proud of our competitive compensation and benefits offered. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more!
More About Forescout
Forescout Technologies, Inc. delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security frameworks with their digital realities, including all asset types – IT, OT, IoT, IoMT. The Forescout Continuum Platform provides complete asset visibility, continuous compliance, network segmentation and a strong foundation for Zero Trust. For more than 20 years, Fortune 100 organisations and government agencies have trusted Forescout to provide automated cybersecurity at scale. Forescout arms customers with data-powered intelligence to accurately detect risks and quickly remediate cyberthreats without disruption of critical business assets. Learn more at www.Forescout.com.
Our Mission
To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organisation.
Our Vision
A world where every cyber asset is seen, secure and compliant.
Our Cultural Values
- One Team – We all work together, and we all win together.
- Cyber Obsessed – We are curious about technology, innovative and passionate about solving problems.
- Customer Driven – We listen, we learn, and we make it right.
- Relentless – We're smart, determined, and find a way. We figure stuff out.
- Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with.
Our DEI Statement
At Forescout, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision making. We strive to create an environment where all team members feel valued, respected, and empowered. We actively promote equal opportunities and fair treatment for all individuals, regardless of their race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic protected by law. By embracing Diversity, Equity, and Inclusion, we aspire to build a successful culture where we work together and win together as One Team.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event.
- #LI-VS1
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About The Company
Forescout delivers automated cybersecurity across the digital terrain. We empower our customers to achieve continuous alignment of their security frameworks with their digital realities, across all asset types – IT, IoT, OT, and IoMT. It is a non-stop journey, managing cyber risk through automation and data-powered insights. For more information, please visit www.forescout.com.
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