Sr. Solutions Consultant - Commercial

Central or MST time zone preferred

Sprinklr is looking for a Senior Solutions Consultant who will partner with our sales organization to help drive revenue for Sprinklr.

At Sprinklr, Solution Consultants have the technical knowledge and business consulting acumen to uncover a customer’s current and future states and their goals to best position Sprinklr’s platform. They speak from a position of confidence and credibility with their product and industry knowledge and can provide insights and build rapport easily while being a trusted advisor.

What You'll Do

• Develop and present customized solutions leveraging Sprinklr's AI-powered platform to address complex business challenges across service, social, marketing and research.
• Collaborate with sales and consulting teams to integrate AI and data science capabilities into clients' existing infrastructures.
• Design and showcase advanced automation solutions, including agentic AI, robotic and AI-powered technologies for social, marketing, and contact centers.
• Design scalable, high-performance, and cost-efficient architectures leveraging Sprinklr’s Unified-CXM platform.
• Provide strategic guidance on data architecture, multi-cloud deployments, API integrations, and hybrid-cloud environments.
• Create technical and system architectures for current environments, future landscapes, and solution comparisons.
• Collaborate with cross-functional teams to ensure ethical and responsible use of AI in technology solutions.
• Lead presales activities that include building and delivering compelling presentations, making solution recommendations, facilitating in-depth technical workshops, assisting with RFPs, and conducting Proofs of Concept (POC) that demonstrate Sprinklr solutions and the value they provide against a customer’s required capabilities.
• Collaborate with the Sprinklr ecosystem (i.e. customer success, architects, specialists, engineering, product marketing and others) to configure relevant art of the possible demonstrations and validate customer requirements.
• Well versed in design thinking, human centric design focused on experience-oriented solutions and outcomes for enterprise customers.
• Must be local to where our customers are and be willing to travel up to 40% of the time.

Who You Are & What Makes You Qualified

• Bachelor's degree in computer science, mathematics, or engineering; Master's degree preferred
• 6-8 years of experience in Enterprise architecture, data architecture and Contact Center and UC environments
• Demonstrated experience in implementing AI solutions for marketing technology and social media management
• Expertise in cloud contact center ecosystems (Genesys, Amazon Connect, NICE, Five9) and/or cloud-based martech solutions.
• Strong knowledge of AI, automation, and ML frameworks, with hands-on experience integrating AI-driven customer engagement solutions
• Clear communicator who can command engagements with Executives, IT, and business leads, translating complex AI-driven functions to business value
• Thought leader who has engaged in activities such as publishing whitepapers, speaking at industry events, blogging, etc.
• Ability to do deep discovery of customer’s architecture framework and connect those with Sprinklr Data Architecture.
• Provide expertise in multi-cloud architectures, data sharing, streaming, and hybrid-cloud environments.
• Experience with cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make its customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.