Staff Consultant (Business Analyst - ServiceNow)

6 Months ago • 6 Years + • Product Management

Job Details

Company Description

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That's where you come in!

Job Description

REQUIREMENTS:

  • Experience: 6+ Years
  • Conduct in-depth analysis of existing business processes and workflows, working closely with stakeholders to identify pain points, inefficiencies, and areas for improvement.
  • As a ServiceNow Business Analyst, you will be responsible for analyzing, designing, and implementing efficient and effective business processes within the ServiceNow platform.
  • Collaborate with clients, end-users, and project teams to gather business requirements and translate them into ServiceNow functionality.
  • Design and develop innovative business process solutions within the ServiceNow platform, utilizing best practices and industry standards. Create process documentation, including workflow diagrams, user stories, and functional specifications.
  • In-depth knowledge of ServiceNow platform capabilities, including its various modules (ITSM, ITOM, HR, CSM, etc.)
  • Strong understanding of business process management principles and methodologies.
  • Experience with ServiceNow configuration, including workflows, forms, notifications, and user interface customization.
  • Excellent analytical and problem-solving skills, with the ability to identify process gaps and propose effective solutions.
  • Strong project management skills, with the ability to handle multiple priorities and meet deadlines.
  • Knowledge of ITIL and IT service management processes is desirable.
     

RESPONSIBILITIES:

  • Showcasing a consulting mindset by acting as a solution provider rather than an order taker
  • Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
  • Planning, organizing, and monitoring the project to deliver high quality business solutions.
  • Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
  • Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
  • Ensuring project quality of work meets defined governance, process standards and best practices.
  • Reporting the status of all key metrics (e.g.: risk, scope, schedule, quality, customer satisfaction) from inception through closure
  • Assisting the account management team in responding to new project requests
  • Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

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