Support & Claims Executive

1 Month ago • 1 Years +

Job Summary

Job Description

Paytm is seeking a Support & Claims Executive to manage and drive claim operations while ensuring exceptional customer experiences. The role involves liaising with insurers, analyzing claim trends, and collaborating across departments to enhance processes. Key responsibilities include managing end-to-end claims, communicating with customers via calls and emails, resolving issues efficiently by coordinating with cross-functional teams and insurers, and ensuring timely communication to meet SLA targets. The ideal candidate will have a customer-centric approach, strong problem-solving skills, and be results-driven, contributing directly to customer experiences and business outcomes.

Must have:

Minimum 6 months in Customer Service/Claims
Proficiency in ticketing tools (Freshdesk/Zendesk)
Strong interpersonal, negotiation, and listening skills
Ability to learn and explain products/services
Team-oriented, quick learner, results-driven
Dynamic, confident, passionate about delivering value
Customer-centric approach
Creative problem-solving
Strong team collaboration and adaptability

Good to have:

Insurance experience preferred

Perks:

Be part of a team where efforts impact customer experiences and business outcomes
Passion and creativity thrive in a supportive, goal-driven environment

3 skills required

3 skills required for this role

Add these skills to join the top 1% applicants for this job

team-management

cross-functional

communication

Job Details

About Us

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology."

Role Overview

The Support & Claims Executive will manage and drive claim operations while ensuring exceptional customer experiences. The ideal candidate will liaise with insurers, analyze claim trends, and collaborate across departments to enhance processes and deliver efficient, customer-centric solutions.

Key Responsibilities

Claims Operations:

-Drive end-to-end claims processes and ensure smooth operations.

-Liaise with insurers for process sign-offs and performance improvement.

-Analyze claims data to identify patterns and implement actionable insights.

Customer Experience:

-Provide accurate product and claims information to customers via calls and emails.

-Resolve customer issues efficiently by coordinating with cross-functional teams and insurers.

-Ensure timely and effective communication to meet SLA targets.

Service Support:

-Understand customer needs and close queries post-sales closures.

-Convert customer interest into solutions, focusing on satisfaction and retention.

Requirements & Expectations

-Experience: Minimum 6 months in Customer Service Operations/Claims (Insurance experience preferred).

Skills:

-Proficiency in using ticketing tools like Freshdesk or Zendesk.

-Strong interpersonal, negotiation, and listening skills.

-Ability to learn and explain products/services effectively.

-Team-oriented, quick learner, and results-driven.

Performance Standards:

-Achieve productivity targets with speed and accuracy.

-Exceed SLA targets while maintaining high-quality output.

-Superpowers/Skills for Success

-Dynamic, confident, and passionate about delivering value.

-Customer-centric approach with a focus on satisfaction.

-Creative problem-solving and achievement-driven mindset.

-Strong team collaboration and adaptability.

Why Join Us?

-Be part of a team where your efforts directly impact customer experiences and business outcomes. Your passion and creativity will thrive in a supportive, goal-driven environment.