Support Enforcement Manager

1 Month ago • All levels • Legal

Job Summary

Job Description

As a Support Enforcement Manager at Scorewarrior, you will be responsible for handling Terms of Service, GDPR, and DSA-related cases. You will collaborate closely with the legal team and Player Care teams, reviewing reports, making decisions on account actions, and developing efficient processes for compliance. Responsibilities include reviewing and acting on player account restrictions, drafting warnings and notifications, handling GDPR & DSA requests, developing procedures for handling compliance cases, making independent decisions on cases (escalating to the legal team when needed), creating a structured response pipeline, and working with various internal teams to process reported violations. MySQL expertise is required for investigations. The role requires strong analytical and decision-making skills and a player-focused approach.
Must have:
  • Compliance experience
  • Fluent English
  • GDPR/DSA/ToS knowledge
  • MySQL proficiency
  • Analytical & decision-making skills
  • Gaming industry experience
Good to have:
  • Passion for games
  • Understanding of game mechanics
Perks:
  • Excellent remuneration (13th salary)
  • Relocation assistance
  • Modern office
  • Health insurance
  • School allowance
  • Lunch compensation
  • Personal development opportunities
  • Bonuses
  • Office parties

Job Details

Job description

Scorewarrior is a game developer and publisher from Limassol, Cyprus, focused on the 4X strategy genre. Our goal is to make Total Battle the world's No.1 strategy game, and we believe that a fair, safe, and compliant gaming environment is one of the key factors to that success.

As a Support Enforcement Manager, you’ll handle Terms of Service, GDPR, and DSA-related cases, working closely with our legal team and various internal Player Care teams. You’ll review reports, make decisions on account actions, and help develop efficient processes for handling compliance cases.

If you’re ready to take on this challenge and join our team, we’d love to receive your application!

Your Responsibilities:

  • Reviewing and acting on player account restrictions, chat service limitations, and other compliance measures

  • Drafting and sending warnings, account action notifications, and legal responses to players

  • Handling GDPR & DSA related requests, including data access, deletion, and other compliance matters, in cooperation with the DPO’s department

  • Drafting procedures in cooperation with the relevant departments, including Legal, for handling GDPR, DSA, and account-related policy enforcement cases

  • Making independent decisions on compliance cases while also escalating and collaborating with the legal team when necessary

  • Developing a structured response pipeline for handling recurring compliance cases efficiently

  • Working closely with First-Line and Second-Line Support, the VIP team, Moderation, and Game Security teams to process reported violations

  • Using MySQL to investigate and verify player-related compliance cases

Job requirements

Requirements:

  • Experience in a similar compliance role

  • Fluent English (both written and spoken)

  • Familiarity with GDPR, DSA, and Terms of Service enforcement

  • Sufficient knowledge of MySQL to conduct investigations and analyze data

  • Strong analytical and decision-making skills

  • Ability to work independently while maintaining close collaboration with the legal team

  • Experience in the gaming industry (or iGaming)

  • Understanding of common online gaming compliance challenges, including account security and fraud

  • Empathy and professionalism in handling compliance cases while maintaining a fair and player-focused approach

It would help you to stand out if:

  • You are passionate about games and have a solid understanding of how they work, allowing you to quickly adapt to in-game systems, mechanics, and player interactions

What we offer:   

  • The best team in the world!

  • An excellent remuneration package, including a 13th salary.

  • Full-coverage relocation for you and your family to Cyprus (Limassol).

  • A modern and sunny office space close to the sea.

  • Private health insurance for you and your family members.

  • A monthly school allowance for your children at pre-school and school-age.

  • Lunch compensation.

  • Personal development opportunities paid for by the company: professional and language courses, books, etc.

  • Bonuses for outstanding results, years worked, getting married, and the birth of a child.

  • Friendly monthly office parties and epic, annual offsite company birthday and Christmas parties.

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About The Company

Our company was founded in 2015 in Cyprus with the initial goal of publishing and operating third-party games.


In 2016 we decided that we wanted to work with our own games instead of ready-made products. We were excited by the idea of being a full-cycle game development studio: to launch a game, gain initial traction, and then scale up the game globally and become a leader in the genre.


2017 saw the arrival of our first game, Total Battle. We discovered the game in its very early stages, and we believed in its great potential, so we made it our goal to focus on this single title and become the leader in the 4X strategy genre.


In 2021, we began to transform the company into a full-cycle game development studio, adding game developers, designers, and artists to our already existing publishing team, which consisted of our finance, legal, marketing, community, and support staff. We finished this process in 2022, and we now operate from our two offices in Limassol.

Limassol, Limassol, Cyprus (On-Site)

Limassol, Limassol, Cyprus (On-Site)

Limassol, Limassol, Cyprus (On-Site)

Limassol, Limassol, Cyprus (On-Site)

Limassol, Limassol, Cyprus (On-Site)

Limassol, Limassol, Cyprus (On-Site)

Limassol, Limassol, Cyprus (On-Site)

Limassol, Limassol, Cyprus (On-Site)

Limassol, Limassol, Cyprus (On-Site)

Limassol, Limassol, Cyprus (On-Site)

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