Support & Safety Analyst (JP)

11 Months ago • All levels

Job Summary

Job Description

Support & Safety Analyst role requiring excellent Japanese & English communication, strong attention to detail and passion for video games.
Must have:
  • Japanese & English
  • Strong Communication
  • Attention to Detail
  • Player-first Mindset
Good to have:
  • Customer Support
  • Google Suite
  • Game Development
  • Mobile Gaming
Perks:
  • Paid Time Off
  • Health Coverage

Job Details

Support & Safety Analyst (JP)

Remote - Japan

 

Thatgamecompany is seeking a passionate individual to join our team as a Player Support Analyst for the Support and Safety Team. This role consists of communicating with players by offering technical assistance, gameplay help, and investigating reports. We are looking for a candidate with strong attention to detail, exceptional Japanese language skills, and a genuine desire to offer a great and caring experience to our players. A summary of the responsibilities included in this role can be found below: 

Summary of Responsibilities 

  • Assist with email and app-based daily player contacts in a timely and professional manner in Japanese and English
  • Assist with sensitive ticket escalations and referrals in English and Japanese
  • Review daily safety audits and reports
  • Track and respond to Google Play Store reviews
  • QC and Training Assistance 
  • Collaborate on project-based work for department advancement
  • Assist with language translations and template creation to be used in player-facing communications

 

Requirements 

  • Excellent Communication skills including written and verbal. 
  • Excellent Japanese and English Language skills, both written and verbal.  
  • Strong attention to detail 
  • Player-first mindset & passion for video games, innovations in software and hardware and how they enrich the player experience. 
  • A desire to grow professionally and learn new skills
  • Highschool Diploma or equivalent

Nice to Have: 

  • Previous experience in a Customer Support-adjacent role. 
  • Proficiency with Google Suite including Google Drive, Docs, Slides, and Sheets. 
  • Familiarity and understanding of the game development process and variety of game content, preferably including live service games and games on the mobile platform. 
  • Experience playing Sky: Children of the Light and other TGC games 
  • Associate/bachelors degree 

Perks:

  • Paid Time Off, Holidays, and Two Weeks Winter Break 
  • Employees and their dependents get medical, dental, and vision coverage, regardless of their level, tenure, or position within the company. Moreover, these benefits start on the first day of the job—there’s no waiting period before they kick in. 
  • Compassionate leave for employees who needs to take care of their family members
  • Pre-tax wellness stipend
  • Pre-tax work from home stipend
  • Access our savings plan (401K program) with company match 
  • Mental health resources including Headspace membership and Employee Assistance Program (CCA) 
  • Discount portal for everyday goods and services
  • Support for personal professional development

#LI-Remote 

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About The Company

thatgamecompany designs and develops artistically crafted, broadly accessible video games that push the boundaries of interactive entertainment. We respect our players and want to contribute meaningful, enriching experiences that touch and inspire them.

We seek talent that values integrity and personal growth within an environment of intense collaboration and experimentation.

Our mission - create timeless entertainment that make positive change to the human psyche worldwide.

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