Systems Administrator- Infrastructure

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

Medtech is the market-leading provider of primary health tech solutions in New Zealand. We provide advanced practice management software and other state-of-the-art health technology solutions that enable health professionals to provide ‘healthier care’.

Job Purpose

The Systems Administrator Infrastructure is responsible for enabling Medtech staff and contractors to undertake their roles and duties for the Medtech by ensuring all required and approved information and technology systems used are secure, connected and operating smoothly and as intended. This includes day-to-day monitoring, repairs, installation of approved hardware and software and providing support, training and troubleshooting as required.

Outcomes I’m responsible for:

Ensuring that Medtech Users and Contractors have uninterrupted access to approved systems and software required to undertake their respective roles in Medtech

• Provisioning, maintenance and repair of desktop/workstation hardware and approved software
• Add and maintain end user accounts, permissions, access rights, and storage allocations in accordance with policy and procedures
• Help maintain IT fixed asset register for warranty, licensing, allocation, and software management purposes
• Support core operations platforms; D365 CRM, SharePoint, O365, Telephony (8x8), Azure AAD and DevOps and related infrastructure.
• Monitor incident management queues and completeness of outsource service operations and availability of system, server, application, network and applications
• Contribute to software/system deployments and support CAB and release management processes
• Manage licensing and subscriptions to ensure compliance and availability of systems.
• Manage Medtech cloud infrastructure and work closely with contracted service providers to ensure expected service levels are maintained and achieved
• Provision of scheduled and rostered on-call support where required

Ensuring a secure information and systems workplace platform for Medtech Staff and Contractors

• Assess and maintain appropriate security configuration within infrastructure and deployed applications to protect data and code
• Maintain appropriate security configuration (Firewalls, Servers etc.) within infrastructure and deployed applications to protect data and code.
• Ensure all policies and procedures are strictly adhered to
• Assist with regular review on the ISO & ISMS policies & procedures
• Assist in Internal audit & external audit and report any non-conformities
• Assess and maintain all systems backup regimes and over-arching business continuity plans.

What I bring to the role

• Minimum 5 years’ experience in systems administration.
• Broad and practical knowledge of computer operations, operating systems and network communications.
• Demonstrable knowledge of Azure Cloud platforms, including Office365, Dynamics, Azure Active Directory, MDM and Azure Security tools.
• Customer service driven, with advanced problem solving and analysis skills.
• Excellent communications skills, both oral and written with open communication
• Ability to manage priorities with excellent attention to detail

At Medtech, we value adaptability and recognize that business needs may evolve over time. As such, this position description is subject to change.