Tech Business Partner

About the Role

Overall leadership of the Hsinchu QSC IT activities and support teams enabling the successful implementation of Haleon Tech Products ensuring alignment between business and IT strategies. This role is the key partner with Hsinchu QSC business leadership and larger Tech organization reporting into the Regional Tech Partner role.

Key Responsibilities

• Primary accountability for managing the relationship between IT and senior QSC business stakeholders.
• Establish a comprehensive IT Strategy & Plan that (a) include full-set of activities required to enable business vision (b) take into account overall program loading / resourcing (c) aligns to global/divisional strategies.
• Drive and monitor the overall program of IT Projects delivering resources and global projects engaging (projects delivered with both local resources and global projects engagement).
• Ensure appropriate design and Haleon global products, ensuring adherence to all relevant patterns and standards.
• Engage with local and global service providers to monitor performance and where required drive improvement to end-to-end IT services supporting business operations.
• Establish and manage on IT services (deskside support, tech ops and application service area) to ensure the required support is being provided.
• Ensure IT regulatory compliance and audit readiness.
• Establish and manage IT strategy, program planning, project management, service management & risk management processes.
• Coordinate and manage portfolio roadmap, IT OPEX and CAPEX.
• This resource will be the key point of contact to support Hsinchu distribution centers in terms of Haleon IT systems and infrastructure.
• Interface with / virtually manage multiple service providers in different geographical locations.
• Lead cross functional teams to drive IT service/process improvement projects impacting business KPIs.
• Management of large IT projects.

Qualifications and Skills Essential

• Graduated in Systems Analyses or Computer Science or Information Technologies or similar.
• Experience of 5-7 years in similar function with Pharmaceutical Industry in manufacturing environment, good knowledge in terms of GxP/GMP processes.
• In-depth knowledge of E2E Supply Chain business strategy and processes.
• Knowledge and experience of IT strategy planning.
• Knowledge and experience of effective service management approaches (eg. ITIL).
• Knowledge and experience of effective IT project and program management.
• Knowledge of IT project management processes and practices (IT approval process and ITMS/IQMS).
• Broad knowledge / experience of process improvement techniques and methodologies such as Agile ways of working.
• Knowledge and experience of effective IT risk management practices and processes.
• Detailed knowledge of regulatory requirements for IT systems.
• IT technical knowledge (Infrastructure, Network, Databases, and security etc.).

Preferred

• General Knowledge of IT/OT architecture and standards.
• Strong English language skills.
• New systems implementation.
• SAP implementation and operational knowledge.

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At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

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