Technical Program Manager 2

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. 

Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth including AI!
CSCP’s vision is to empower customers to achieve more by delivering Cloud Capacity Differentiated at Scale. Our mission is to deliver capacity for all cloud services predictably through intelligent systems driven by continuous learning and a world class organization. The CSCP Organization is responsible for traditional supply chain functions such as Plan, Source, Make, Deliver, but also manages supportability (spares), decommissioning and disposition of Data center assets worldwide.  We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters supporting services for more than 1 billion customers in over 90 countries worldwide.

Required Qualifications:

• 1+ year(s) of experience managing cross-functional and/or cross-team projects.

Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development o OR equivalent experience.

• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development  

Preferred Qualifications:

7+ years industry experience in enterprise process engineering in complex cross functional matrixed environments, engineering program management, and Infrastructure deployment operations

• 3+ years industry experience in product/process Design for Excellence with emphasis on operational optimization at scale

• Experience with data analysis/presentation, SQL and Power PIatform or equivalent skills and knowledge

• Demonstrated technical problem solving and excellent analytical, verbal, written, interpersonal communication skills with attention to detail

• Comfortable working in a fast-paced dynamic environment with rapidly changing requirements

• Understanding of process engineering and optimization, including gathering, analyzing, and defining business and functional requirements; creating global metrics, trend charts and other decision-making tools.

• Proven track record of partnering with software engineering teams to drive improvements in tooling and automation

• Formal Software Engineering background and/or Microsoft Power Platform experience is a big plus.

• Understanding of process engineering and optimization, including gathering, analyzing, and defining business and functional requirements; creating global metrics, trend charts and other decision-making tools

• Knowledge of Supply Chain principles - Planning, Sourcing and Delivering

• Six sigma experience a plus

• Prior experience with typical data management systems and tools such as SQL.

• Excellent analytical skills; ability to understand business needs and translate them into technical solutions, including analysis specifications and models.

• Proficiency in data analytics - Proven ability to operate effectively in a dynamic, ambiguous environment.

• 2+ years of hands-on experience with data analytics tools, SQL, Kusto or any querying language

• Automation experience is a plus .

As a Technical Program Manager, you will be working on key projects and business initiatives. The primary focus will be on process improvements driving operational excellence through process improvements and technical solutions

•Be part of a small Low Code/No Code Power Platform Development Team that build strategic, functioning reporting, monitoring and process management tools and prototypes in support of our simplification, standardization, and automation vision.

• Drives deep analysis of deployment progress, blockers, and incidents by leveraging existing tools, reports and creating new reports and dashboards through Microsoft based tools (e.g. Power BI)

• Develops a deep understanding of the workflows in the system as well as the actual work required by data centers and engineering groups. Leads initiatives to enhance processes and drive standardization against mainstream deployments.

• Ownership of metrics and analytics that show the performance of the deployments against goals.

• Project managing deployments including servers, network, storage, and supporting infrastructure.

• Owns hitting specific cycle time and lead-time goals regarding delivery of the capacity throughout the process.

• Makes data-driven decisions and speaks to key stakeholders in terms of data-driven stories.

• Utilizes enhanced tooling, reports and dashboards to drive daily and weekly triage of blockers in the system as well as predictive indicators for demand to be on track.

• Develops and drives strategies to manage deployment demand through the workflow management system in alignment with organizational goals related to throughput and cycle time.

• Drives process standards and common methodologies for various physical and logical deployment activities such as network cabling installation, procurement, docking coordination, network provisioning, etc.

• Collaborates closely with data center PM’s and Engineering groups as a part of process enhancements.

• Develops engineering requirements and collaborates with partner software engineering teams to develop automation within the deployment process.