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Technical Solutions Engineer, Google Distributed Cloud (Airgapped)

Technical Solutions Engineer, Google Distributed Cloud (Airgapped)

1 Month ago • 4 Years + • DevOps

About the job

15 skills required for this role

Add these skills to join the top 1% applicants for this job

java

shell

javascript

cpp

kubernetes

unix

load-balancing

python

perl

sql

linux

communication

networking

cross-functional

saas-business-models

Job Description

As a Technical Solutions Engineer, you'll be a key technical liaison embedded within our Public Sector customer environment, acting as a proactive problem-solver and a bridge between the customer and Google's support team. You'll manage customer problems, diagnose issues, and implement solutions. You'll develop a deep understanding of Google's product technology and troubleshoot customer-reported issues. You'll consult with internal stakeholders, work as part of a global 24/7 support team, and advocate for customer needs. Troubleshooting technical problems will involve debugging, networking, system administration, documentation updates, and coding/scripting. This role requires working a shift pattern, potentially including weekends.

Must have:

4+ years IaaS & cloud storage experience
4+ years networking fundamentals experience
4+ years debugging/troubleshooting experience
Fluent in German and English
German Citizenship
Problem solving and customer communication skills

Good to have:

Experience in large-scale distributed environments
Experience with hosted services/SaaS
Programming/scripting experience (Java, C++, Python, etc.)
Experience with Linux/Unix or Windows
SQL experience
Ability to work at customer sites

Minimum qualifications:

4 years of experience with IaaS solutions (e.g., Kubernetes, system virtualization, on-premise or hybrid cloud computing) and cloud storage solutions (e.g., SQL database administration, Google App Engine, cloud networking solutions, or distributed computing technology).
4 years of experience with networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.).
4 years of experience debugging/troubleshooting workload issues across multi-node environments, and with resolving P1 cases or incident management.
Ability to communicate in German and English fluently to support client relationship management in this region.
Ability to pass enhanced background checks and hold German Citizenship.

Preferred qualifications:

Experience as a large-scale distributed production environment operator (e.g., architectures, software stacks, operating practices).
Experience with managing hosted services/SaaS including familiarity with one or more of the following programming/scripting languages: Java, C, C++, .NET, Go, Python, shell, Perl, JavaScript.
Experience in troubleshooting and supporting large-scale applications such as web services, data storage, databases, data pipelines, high-performance computing, commerce engines, with Linux/Unix or Windows operating systems.
Ability to analyze data using a structured query language.
Ability to work at customer sites for periods of time to build trust and relationships during day-one, pre-production, and post-production phases.

About the job

As a Technical Solutions Engineer, you will be a key technical liaison embedded within our Public Sector customer environment, acting as a proactive problem-solver and a bridge between the customer and Google's support team. You'll take initiative and own important customer issues in addition to providing support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud products. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue.

You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Our Technical Solutions team is focused on customer needs and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues. You will be required to work in a Shift Pattern or non-standard work hours as required. This may include weekend work.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on GDC products.
Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work as part of a team of Engineers/Consultants that globally ensures 24-hour customer support.
Understand customer issues and advocate for their needs with cross-functional teams, like product and engineering, to find ways to improve the product and drive high-quality production.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.