Technical Support Guide

Location Details: Remote - Bulgaria

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

Schedule: Late shift 5pm - 1.30am EET - includes some weekend working

What you'll get to do...

We are looking for a passionate and skilled Technical Support Guide to join our dynamic team. In this role, you will be responsible for
providing high-quality technical support and building strong relationships with our customers. Your primary focus will be to help customers
and colleagues overcome technical challenges, optimize their use of our products, and ensure they have a positive experience with our
platforms

• Provide world-class customer experience to the Global customer base of the GoDaddy Aftermarket
• Serve as the liaison for all GoDaddy call center employees in regards to any Aftermarket related question/issue
• You will need to respond quickly and efficiently to critical issues and open tickets. We field questions from customers/employees through live chat, email and phone. Primary via phone.
• You will become the go to expert for Aftermarket products (Auctions, Expiry, Premium Domains and Afternic.)
• You will be a positive teammate; bring outstanding thinking, strategies and ideas
• Raise any special situations to management team
• Engage with buyers to make the Aftermarket buying experience easier. Engage with sellers to remove any friction in the Aftermarket listing experience
• Go above and beyond to resolve any issues that arise, taking ownership  through any of our communication channels - emails, phone calls, chats & daily tasks

Your experience should include...

• Fluency in English is a requirement (Written & spoken)
• You should show a proven track record of providing elite customer service showing the desire to go above and beyond
• Talented communicator (written and verbal) with specific skill in quickly building rapport, building relationships and actively listen to our customer needs
• Excellent Time Management skills
• Ability to multi-task and attention to detail in a fast-paced environment whilst maintaining a high performance

You might have

• Knowledge of domains and DNS 
• Previous knowledge of GoDaddy products

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process. 

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page. 

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.