SAS - Sr Supervisor

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Responsibilities and Duties:

• Responsible for all EDGE KL support and tasks within the KL team
• Planning and organizing workload of the KL EDGE Support team, ensuring priorities are addressed, and work is scheduled within the timescale required.
• Provide leadership to the EDGE KL teams, instilling a culture of quality, service-centricity and professional pride in the activities and achievements of the team; to include work allocations, appraisals, and recruitment
• Ensuring all assigned EDGE support incidents/requests are dealt with within SLA and to our customers satisfaction
• Work alongside the EDGE L2 Team Leaders in ensuring there is high quality documentation for the EDGE KL Support Team to refer to for all tasks
• Work alongside the EDGE L2 Team Leaders to ensure the task of Monitoring is continuously improved, to ensure the Monitoring of live customers software and infrastructure is successful
• Work alongside the EDGE L2 Team Leaders to ensure any relevant policies, procedures, and standards to ensure all tasks are appropriately controlled
• Answering emails, calls and online chat in a positive and friendly manner.
• Creating a record of each customer problem and spot trends when applicable.
• Deliver technical IT support as required to our diverse client base
• Monitoring live customers EDGE software and infrastructure, troubleshooting issues and escalating issues to the wider EDGE Support Team
• Management of Windows and Linux server operating systems
• Assisting our partners and customers with deploying the EDGE software
• Fulfilling IT maintenance tasks scheduled by other team members.
• Taking a lead role in coordinating any major incidents
• Work with your team to provide the appropriate resource for any support incidents/requests, maintenance, and new projects, working together to ensure that work is delivered on time and fully meets the business requirements.
• Promote and provide support for new products and technologies.
• Onboarding new employees: laptop setup, account creation and new user orientation

Knowledge, Skills and Experience

• Team Leader or management experience of a small team
• The candidate should have a minimum of 3-4 years’ experience in an IT support role working with Linux operating systems
• Excellent understanding of core internet technologies – Routing/Switching, DNS, DHCP, firewalls
• Experience in creating and editing Shell Scripts (either Bash/PowerShell/Python or similar)
• Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills and the ability to deal effectively with people at all levels and in different situations.
• Strong analytical skills with proven problem-solving ability.
• Demonstrated willingness to learn and apply new technology.

Essential experience with these technologies:

• Linux Ubuntu Operating systems
• Virtualisation (ideally Xen, alternatively advanced knowledge of others such as VMWare, KVM, Hyper-V etc)
• Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)
• Shell scripting (ideally BASH, or Python)

Desirable experience with these technologies:

• AWS
• GCP
• Kubernetes
• Nagios
• CheckMK
• Apache
• CouchDB
• Windows operating systems

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”