As a Quality Assurance Specialist, you will conduct daily checks on the voice and text quality of customer service agents to ensure service quality meets company standards. You will develop standards for monitoring service quality and propose suggestions for improvement. Analyzing and refining business, process, product, and personnel issues based on quality inspection samples will also be your responsibility. Monthly reports and improvement measures will be crucial, alongside driving closed-loop improvements. The role involves being proactive in the work, identifying problems, and proposing solutions, demonstrating good teamwork and stress tolerance. The candidate should be able to work from Tun Razak Exchange.