Trader Support APAC - 10192

8 Months ago • All levels

Job Summary

Job Description

Provide first-line support for Fidessa trading systems in a production environment. Must have experience supporting trading systems, analytical problem-solving skills, and excellent communication skills. Fluency in Cantonese/Mandarin is a plus.
Must have:
  • Trading Systems Support
  • Problem Solving Skills
  • Communication Skills
  • Cantonese/Mandarin Fluency
Good to have:
  • Financial Markets
  • Business Flows
  • Fidessa Functionality
  • Client Relationship
Perks:
  • Global Footprint
  • Cutting Edge Products

Job Details

The Role:
The Hong Kong Service Desk provides Fidessa’s first line support service to customers and forms part of Fidessa’s global support team. The desk is responsible for providing both on-site and remote support to users and trading support personnel, maintaining a strong relationship with clients as well as developing a deep understanding of client systems and business practices. 

Key Responsibilities

    • Analyses each call, using business acumen to identify the nature of the incident and action appropriately
    • Deals with calls immediately, either independently or by passing to the appropriate team to ensure optimum resolution
    • Attends client site to assist with issue resolution and increase business knowledge where requested
    • Participates in the team shift patterns and assists with weekend work and out of hours escalation when required
    • Develops strong working relationships with other departments to assist with the delivery of our service to clients.  Adheres to "best practice" and department procedures for client communications, incident progression and investigation

Required Skills, Qualifications and Experience

    • First-hand experience of supporting trading systems in a production environment
    • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure.  Able to view situations from a customer perspective and act accordingly
    • Service desk analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers
    • First class English written and verbal communication skills, fluency in Cantonese/Mandarin
    • A strong desire to develop a deep understanding of financial markets and business flows and Fidessa's functionality
About us: 
We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. 
Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. 
Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe. 
Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.

Similar Jobs

Haleon - CRM Manager

Haleon

Mississauga, Ontario, Canada (Hybrid)
1 Month ago
Marvell - Design Verification Engineer - Senior Staff

Marvell

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
1 Month ago
Buckman - Senior Digital Innovation Engineer - Data Science

Buckman

Chennai, Tamil Nadu, India (On-Site)
1 Week ago
Roblox - Principal Software Engineer, Real-Time Character Technology

Roblox

San Mateo, California, United States (On-Site)
2 Weeks ago
GoTo Group - Lead Data Scientist - KYC

GoTo Group

Singapore (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

kaizen gaming  - Software Engineer in Test

kaizen gaming

Sofia, Sofia City Province, Bulgaria (Hybrid)
4 Days ago
Bright Edge - Events Manager

Bright Edge

Cleveland, Ohio, United States (Hybrid)
8 Months ago
NVIDIA - Senior Product Architect

NVIDIA

Santa Clara, California, United States (On-Site)
2 Months ago
Funko - National Account Manager, UK

Funko

London, England, United Kingdom (On-Site)
1 Month ago
NVIDIA - STA Backend Engineer

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
5 Months ago
Advanced Systems Group, LLC - Technical Project Manager

Advanced Systems Group, LLC

Los Angeles, California, United States (On-Site)
2 Months ago
Playstation - Producer, Systems Design

Playstation

Los Angeles, California, United States (On-Site)
2 Weeks ago
bytedance - Software Engineer, Global Payment

bytedance

San Jose, California, United States (On-Site)
3 Months ago
Nine - Data Commercialisation Specialist

Nine

North Sydney, New South Wales, Australia (Hybrid)
3 Weeks ago
eBay - Software Engineer, Backend

eBay

Toronto, Ontario, Canada (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Hong Kong

Animoca Brands - Digital Asset Operations Associate

Animoca Brands

Hong Kong (On-Site)
5 Months ago
Interactive Brokers - Associate / Senior Associate - Client Services Representative

Interactive Brokers

Hong Kong Island, Hong Kong (Hybrid)
3 Weeks ago
Polygon Labs - Business Development Manager (Payments) APAC

Polygon Labs

Hong Kong, Hong Kong (Remote)
3 Months ago
The Walt Disney Company - Senior Show Lighting Designer (15-months)

The Walt Disney Company

Hong Kong (On-Site)
8 Months ago
The Walt Disney Company - Costume Assistant - 12month contract

The Walt Disney Company

Hong Kong (On-Site)
7 Months ago
Interactive Brokers - Technical Support (Helpdesk)

Interactive Brokers

Kowloon, Hong Kong (Hybrid)
1 Month ago
Jane Street - Strategy and Product Intern

Jane Street

Hong Kong (On-Site)
1 Month ago
Nahc.io - Marketing Executive

Nahc.io

Hong Kong (On-Site)
1 Month ago
The Walt Disney Company - Business Systems Analyst

The Walt Disney Company

Hong Kong (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

We’re visionary innovators who are delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. By combining our passion for automation with a strategic view on the industries we serve, we design solutions that improve decision-making, simplify complex processes, and empower people. Simply put, we help our customers do more, faster and better than before. We believe our investments in research and development are shaping the future of automation and enabling our customers to transform their business. And we embrace the power of community, working with each other and with our customers to succeed through a positive culture of continuous improvement.

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

Budapest, Hungary (Hybrid)

Chicago, Illinois, United States (On-Site)

London, England, United Kingdom (On-Site)

Mexico City, Mexico (Hybrid)

Mexico City, Mexico (Hybrid)

View All Jobs

Get notified when new jobs are added by Ion

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug