Vehicle Service Customer Advisor

1 Month ago • 2 Years + • Administrative • Operations

Job Summary

Job Description

Tesla Motors seeks a Customer Service Advisor in Parramatta to manage customer inquiries regarding vehicle service. Responsibilities include answering phone calls and emails, determining if technical issues are solvable remotely, escalating complex problems, accurately recording data, conducting transactions, coordinating vehicle delivery/pickup, and following up with customers to ensure satisfaction. The ideal candidate possesses strong customer service skills, technical aptitude, and attention to detail. Experience with automotive retail and Dealer Management Systems is a plus. This role requires efficient communication, effective multi-tasking, and collaboration within a team environment.
Must have:
  • Answer customer inquiries (phone, email)
  • Strong customer service skills
  • Technical aptitude
  • Attention to detail
  • Dealer Management System proficiency
  • Valid driver's license
  • 2 years driving experience
Good to have:
  • Automotive Retail experience

Job Details

What to Expect

Tesla Motors is looking for a customer service professional to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

What You’ll Do
  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
  • Return missed phone calls, email in no less than 5 minutes
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Coordinate the delivery time or pick up with each customer
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed
What You’ll Bring
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadlinesWork in a team-based environment and achieve common goal
  • Dealer Management System(s), Outlook, and MS Office
  • Retail customer service preferred, Automotive Retail experience a Bonus
  • Must have and maintain a valid driver’s license and an acceptable and safe driving record
  • Must have two years of driving experiencea’s discretion with no prior notice.

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