Analyst

1 Month ago • Upto 2 Years

About the job

Summary_{By Outscal}

This Technical Support Agent role requires strong communication and problem-solving skills to troubleshoot technical issues for customers. Experience in technical support or customer service is preferred, along with technical aptitude and the ability to learn new technologies quickly.

About the job

Job Description

We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them.

Key Responsibilities

Make outbound calls to customers to address reported technical issues.

Listen actively to customers' concerns and accurately diagnose the root cause of the problem.

Provide clear and concise instructions to customers on troubleshooting steps.

Guide customers through troubleshooting processes, ensuring they understand each step.

Utilize various tools and resources to identify and resolve technical issues efficiently.

Document all interactions and resolutions accurately in the customer database.

Escalate unresolved issues to appropriate internal/external teams for further investigation.

Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome.

Adhere to company policies and procedures at all times.

Requirements

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and attention to detail.