AppleCare Solutions Architect

Analyze complex business systems and transaction flows related to the sale, enrollment, and billing of service and/or insurance products to improve customer experience, operational efficiency and scalability, reduce churn, and mitigate business risk. Analyze unexpected results to identify root causes and assess financial or customer impacts. Engage with multi-functional teams to address issues, advocate for solution development, and manage process and system changes. Take ownership and lead project management activities to ensure timely delivery and effective execution. Connect strategy with tactics, systems, and operations objectively. Present the connection between people, processes, and technology, highlighting areas for improvement in a non-biased way. Present findings, risk assessments, cost impacts, customer impacts, and paths to resolution to leadership. Contribute to the design of scalable and robust system architectures for new initiatives, ensuring alignment with requirements, identifying risks, and delivering solutions that drive customer satisfaction and long-term value.