Application Specialist

1 Month ago • All levels • Administrative

Job Summary

Job Description

This 18-month maternity cover contract position for Application Specialist is within Ubisoft's IT Business Application domain, specifically the Workforce Administration Product Team. The role focuses on providing first-line support for HR system requests and incidents from employees. Responsibilities include troubleshooting, collaborating with technical teams, creating SQL queries, monitoring application performance, maintaining documentation, user training, and escalating issues. The ideal candidate will be customer-oriented, possess strong communication skills, understand HR processes, and excel at problem-solving. They should be able to explain technical solutions to non-technical users and effectively prioritize tasks.
Must have:
  • IT/Customer Support experience (HR systems preferred)
  • Basic SQL knowledge
  • Excellent communication skills (English)
  • Problem-solving and analytical abilities
  • HR process understanding
Good to have:
  • French language proficiency
Perks:
  • Meal tickets
  • Studio offered free days
  • WorldClass subscription
  • Private medical system access
  • Life insurance
  • Financial support for life events
  • Study leave
  • Christmas/Easter celebrations
  • Partners' discounts
  • Access to Ubisoft games
  • Annual development opportunities
  • Hybrid work
  • Bookster (free book borrowing)
  • Free fruits and coffee
  • On-site cafeteria discounts
  • Ubisoft bikes rental
  • Parking spaces
  • Wellbeing program

Job Details

Job Description

Your life at Ubi

You will join the IT Business Application domain of Ubisoft, and more particularly in the Workforce Administration Product Team, in charge of delivering reliable, efficient, and user-friendly solutions that support HR teams and employees across the organization. Join us to work on impactful projects, collaborate with cross-functional teams, and contribute to the continuous evolution of our HRIS ecosystem.

Within the Workforce Administration Team, you will play a key role in helping and resolving requests & incidents for users within our organization. You analyze and understand the users’ needs and provide assistance and ensure the smooth operation of our products. You suggest improvements and advise end users about the usage, configuration, settings and best practices to ensure products are used to their full potential.

 

Your main mission:

  • You act as a first line of support for requests and incidents coming from Ubisoft employees regarding our products
  • Provide functional & technical support and assistance to users, troubleshooting and resolving issues
  • Collaborate with Technical teams to identify, diagnose, and fix application issues
  • Create SQL queries and request data updates in the database
  • Monitor application performance and proactively identify potential issues.
  • Maintain and update documentation, knowledge base, and FAQs for troubleshooting purposes
  • Train and educate users on product features and best practices.
  • Document, distribute, and escalate requests and incidents when necessary.
  • Provide excellent customer service, ensuring a positive user experience and satisfaction
  • Recommend appropriate solutions, products and features 

Qualifications

The professional value you bring:

  • Previous experience in IT, Customer Support, preferably around HR systems;
  • Basic SQL knowledge;
  • Fluent in English, French is a plus

 

The personal value you bring:

  • Demonstrate a customer-oriented approach with strong interpersonal, oral, and written communication skills in English to effectively engage with users and team members.
  • Prove a good understanding of the HR processes and business flows
  • Excel in the problem-solving process, analyzing and synthesizing business processes effectively, and translating them into solutions.
  • Possess the capability to simplify and explain technical solutions to non-technical users, both orally and through written documentation and training materials.
  • Exhibit the ability to prioritize and seamlessly switch between multiple tasks while autonomously seeking information and/or solutions.
  • Collaborate seamlessly with team members, sharing knowledge and expertise to accomplish common goals.
  • Quickly learn and adapt to new technologies and products in a fast-paced environment

Additional Information

What do we offer benefits wise?  

  • Meal tickets with the value of 30 RON/day
  • Studio offered free days, confirmed on an annual basis for different events
  • WorldClass subscription
  • Access to private medical system and special subscription rates for family members
  • Life insurance
  • Specific financial support for different events in your life
  • Study leave
  • Christmas/ Easter celebration with a special gift
  • Partners’ discounts
  • Video games and consoles to borrow
  • Access to Ubisoft games via own Uplay account
  • Annual development opportunities and access to multiple career paths and technical certifications
  • Access to specialized training and books on various related skills
  • Opportunities for international mobility and assignments
  • Wellbeing program (including physical fitness, mental health, financial education and internal communities)
  • Hybrid work (from home/ from office)
  • Bookster (borrow books for free, delivered at home or in the office)
  • Free fruits and coffee in the office
  • On-site cafeteria with special discounts
  • Ubisoft bikes, free rental
  • Parking spaces for cars, bikes, motorbikes

 

About us 

Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Find us on Facebook, Instagram & LinkedIn, see how we do things, how we like to have fun and join us! 

 

Similar Jobs

ION - Principal Technical Consultant - Endur

ION

London, England, United Kingdom (On-Site)
7 Months ago
InMobiInMobi - Senior Analyst – Business Analytics & Insights

InMobiInMobi

Bengaluru, Karnataka, India (On-Site)
5 Months ago
N-iX - Senior Fullstack .NET + Angular Engineer

N-iX

Medellín, Antioquia, Colombia (Hybrid)
1 Month ago
ION - DBA Administrator

ION

Italy (Hybrid)
7 Months ago
Virtusa - Automation SDET

Virtusa

Karnataka, India (On-Site)
9 Months ago
PwC - Central Floor Host

PwC

Dubai, Dubai, United Arab Emirates (On-Site)
7 Months ago
The Walt Disney Company - PBX Phone Operator (English/Japanese Speaking)

The Walt Disney Company

Kapolei, Hawaii, United States (On-Site)
2 Months ago
Larian Studios - Lead Systems Administrator

Larian Studios

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Months ago
Trackman - Customer Service Specialist (Tier 1)

Trackman

(On-Site)
2 Months ago
Flying Bark Productions - Systems Engineer

Flying Bark Productions

Sydney, New South Wales, Australia (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PwC - IT Audit Senior Associate (ITGC) - Amman

PwC

Amman, Amman Governorate, Jordan (On-Site)
7 Months ago
Google - Conversational AI Consultant

Google

Buenos Aires, Buenos Aires, Argentina (On-Site)
1 Month ago
Dentsu - APAC Data Architect & Engineer

Dentsu

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Google - Product Engineer, Cloud Compute and Storage

Google

Atlanta, Georgia, United States (On-Site)
1 Month ago
Fandom - Senior Full-Stack Software Engineer - [Javascript, Data analytics]

Fandom

Poznań, Greater Poland Voivodeship, Poland (On-Site)
2 Months ago
Next Level Business Services - Azure Services developer

Next Level Business Services

Redmond, Washington, United States (On-Site)
7 Months ago
The Walt Disney Company - Lead Software Engineer

The Walt Disney Company

San Francisco, California, United States (On-Site)
1 Month ago
Spyke Games - Data Analyst

Spyke Games

İstanbul, Türkiye (On-Site)
12 Months ago
N-iX - Senior .NET Full-Stack Engineer

N-iX

Poland (Hybrid)
1 Month ago
Canva - Engineering Manager - (Python/Javascript) - Internal Apps

Canva

Perth, Western Australia, Australia (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Bucharest, Bucharest, Romania

Ness Digital - Senior .NET Full-Stack Engineer

Ness Digital

Timișoara, Timiș, Romania (Remote)
3 Months ago
Funcom - Junior Data Quality Analyst

Funcom

Bucharest, Bucharest, Romania (Hybrid)
1 Month ago
Wind River Systems - Software Architect – Real Time Operating Systems

Wind River Systems

Galați, Județul Galați, Romania (On-Site)
6 Months ago
Ness Digital - Big Data Engineer

Ness Digital

Timișoara, Timiș, Romania (Remote)
2 Months ago
NVIDIA - Malware Research Architect

NVIDIA

Romania (Remote)
2 Months ago
Ubisoft - Senior Financial Planning Analyst

Ubisoft

Bucharest, Bucharest, Romania (On-Site)
1 Month ago
Ubisoft - Senior Level Designer

Ubisoft

Bucharest, Bucharest, Romania (Hybrid)
1 Month ago
Amber - Senior Unity Game Engineer (Project Based)

Amber

Bucharest, Bucharest, Romania (On-Site)
10 Months ago
Funcom - Environment Artist - Internship

Funcom

Bucharest, Bucharest, Romania (On-Site)
1 Month ago
Ness Digital - Lead Full-Stack Software Engineer

Ness Digital

Iași, Iași County, Romania (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

The Walt Disney Company - Coordinator, Creative Talent Development & Inclusion (Disney General Entertainment)

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Month ago
Netflix - Administrative Assistant, Security, Privacy, and Assurance

Netflix

Los Gatos, California, United States (Hybrid)
1 Month ago
Scanline VFX - I/O Coordinator

Scanline VFX

Seoul, South Korea (Hybrid)
3 Months ago
Snail Games - Bilingual Executive Assistant (English/Mandarin)

Snail Games

Beverly Hills, California, United States (On-Site)
5 Months ago
The Walt Disney Company - Resort Call Center Supervisor (Special Event)

The Walt Disney Company

Hong Kong (On-Site)
2 Months ago
Nagarro - Trainee SAP Development

Nagarro

Germany (Remote)
2 Months ago
ION - Technical Support Analyst, Chicago - 5849/9555

ION

Chicago, Illinois, United States (On-Site)
7 Months ago
ION - VMware Engineer, Italy

ION

Italy (Hybrid)
7 Months ago
Nagarro - Senior SAP Cloud Developer/Architect

Nagarro

Germany (Remote)
3 Months ago
Salesforce - Technical Consultant/Senior Technical Consultant

Salesforce

Singapore, Singapore (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Ubisoft’s 21,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences.


Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. 


Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. 


If you are excited about solving game changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us Create the unknown.

Toronto, Ontario, Canada (Hybrid)

Saint-Mandé, Île-de-France, France (Hybrid)

Paris, Île-de-France, France (Hybrid)

Paris, Île-de-France, France (Hybrid)

Saint-Mandé, Île-de-France, France (Hybrid)

Barcelona, Catalonia, Spain (Hybrid)

Milan, Lombardy, Italy (Hybrid)

Pune, Maharashtra, India (Hybrid)

Pune, Maharashtra, India (Hybrid)

Kyiv, Kyiv City, Ukraine (On-Site)

View All Jobs

Get notified when new jobs are added by Ubisoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug