Associate Account Manager
Job Summary
Job Description
As an Associate Account Manager, you will be a key member of a team managing project execution for various clients. Your responsibilities include building and maintaining strong relationships with internal stakeholders to ensure smooth project delivery and communicating client needs. You will manage timelines, assist in developing relationships with pharmaceutical and medical device supporters, and stay updated on project implementation across all teams. The role involves implementing processes, troubleshooting, and setting program objectives to meet client goals. The candidate will be responsible for overall client satisfaction, strategy, and program delivery for assigned Medscape Medical Affairs accounts. They will define client performance, marketing strategies, and recommend improvements, managing a range of projects across multiple departments.
Must have:
- Bachelor's Degree required
- 2+ years of experience in account or project management
- Strong customer service orientation
- Excellent time management and organizational skills
- Excellent communication skills
Good to have:
- Knowledge of medical terminology
- Experience in medical publishing
- Experience with web-based document sharing sites
- Excellent organization and documentation skills
7 skills required
Job Details
About WebMD:
Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company’s award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company’s continued growth. Internet Brands is a portfolio company of KKR and Temasek.
WebMD Health Corp., an Internet Brands Company, is the leading provider of health information services, serving patients, physicians, health care professionals, employers, and health plans through our public and private online portals, mobile platforms, and health-focused publications. The WebMD Health Network includes WebMD Health, Medscape, Jobson Healthcare Information, prIME Oncology, MediQuality, Frontline, QxMD, Vitals Consumer Services, MedicineNet, eMedicineHealth, RxList, OnHealth, Medscape Education, and other owned WebMD sites. WebMD®, Medscape®, CME Circle®, Medpulse®, eMedicine®, MedicineNet®, theheart.org®, and RxList® are among the trademarks of WebMD Health Corp. or its subsidiaries.
For Company details, visit our website: www.webmd.com / www.internetbrands.com
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
Experience: 2 years
Responsibilities:
Member of a broader account team supporting project execution across a range of clients, which can include project kick-off, development and updates, metric reports
Building and maintaining strong relationships with various internal stakeholders (ie. Marketing, Product Development, Audience Generation, Content Development, Outcomes and Insights) that will assist in smooth and on-time project execution and impact future business by communicating client needs and expectations
Manage timelines for digital programs for efficient and on time delivery
Assisting in the development and maintenance of business relationships with current and prospective pharmaceutical, medical device and other supporters in conjunction with sales colleagues as appropriate, including the ability to translate supporter priorities and expectations clearly across internal development teams
Staying abreast of overall project implementation across all external and internal development teams including use of an electronic task management system
Able to implement processes and procedures; managing the project scope and timeline
Working with other departments to streamline processes to allow for efficient timelines; Communicating client needs and expectations clearly across development teams
Able to effectively trouble shoot and find solutions to meet client’s and internal stakeholders’ expectations
Member of a broader account team supporting project execution across a range of clients, which can include project kick-off, development and updates, metric reports
Building and maintaining strong relationships with various internal stakeholders (ie. Marketing, Product Development, Audience Generation, Content Development, Outcomes and Insights) that will assist in smooth and on-time project execution and impact future business by communicating client needs and expectations
Manage timelines for digital programs for efficient and on time delivery
Assisting in the development and maintenance of business relationships with current and prospective pharmaceutical, medical device and other supporters in conjunction with sales colleagues as appropriate, including the ability to translate supporter priorities and expectations clearly across internal development teams
Staying abreast of overall project implementation across all external and internal development teams including use of an electronic task management system
Able to implement processes and procedures; managing the project scope and timeline
Working with other departments to streamline processes to allow for efficient timelines; Communicating client needs and expectations clearly across development teams
Able to effectively trouble shoot and find solutions to meet client’s and internal stakeholders’ expectations
Time permitting, staying abreast of supporter news, market conditions, competitive activities, educational and technological trends through ongoing research and engagement at industry and medical conferences, literature reviews and other sources.
Set client programme objectives and project timelines as part of start-up process
Implement programmes to meet client objectives
Set client programme objectives and project timelines as part of start-up process
Implement programmes to meet client objectives
Associate Account Manager Job Description Medscape is looking for an Associate Account Manager who will be responsible for the overall client satisfaction, strategy, and programme delivery for assigned Medscape Medical Affairs accounts. The Associate Account Manager is the primary relationship owner and serves as the project manager for all deliverables. The Associate Account Manager is responsible for defining client performance, marketing strategies, evaluating the effectiveness of client programmes, and recommending improvements or additional services as appropriate. The candidate will be expected to manage and execute a range of projects across multiple departments in support of our Medical Affairs business. The applicant should be a highly organized
individual with strong account leadership and customer relationship management expertise, detailed and clear communication skills, and a proven ability to prioritize and excel in a deadline- driven environment, with a particular focus on efficient project and timeline execution.
individual with strong account leadership and customer relationship management expertise, detailed and clear communication skills, and a proven ability to prioritize and excel in a deadline- driven environment, with a particular focus on efficient project and timeline execution.
Qualifications : Bachelors’ Degree required
Minimum of 2 years of experience with a combination of digital, agency and healthcare
experience in an account management and/or project management role
Ability to efficiently coordinate and work on multiple tasks simultaneously in a highly
deadline-driven environment
Very strong customer service orientation
Excellent time management, organizational skills and the ability to prioritize in order to
meet deadlines
Work in a cohesive team environment as well as independently
Self-motivated, positive attitude, with a willingness to accept varied assignments
Extreme focus on accuracy, attention to detail and consistency of work
Excellent communication (verbal and written) skills
Knowledge of medical terminology and/or experience in medical publishing, or Agency
environment, or relevant digital technologies
Experience with web-based document sharing sites (such as Google and SharePoint Online)
Excellent organization and documentation skills (MS Word, Excel, PowerPoint, task management systems like Workfront and Salesforce)
Minimum of 2 years of experience with a combination of digital, agency and healthcare
experience in an account management and/or project management role
Ability to efficiently coordinate and work on multiple tasks simultaneously in a highly
deadline-driven environment
Very strong customer service orientation
Excellent time management, organizational skills and the ability to prioritize in order to
meet deadlines
Work in a cohesive team environment as well as independently
Self-motivated, positive attitude, with a willingness to accept varied assignments
Extreme focus on accuracy, attention to detail and consistency of work
Excellent communication (verbal and written) skills
Knowledge of medical terminology and/or experience in medical publishing, or Agency
environment, or relevant digital technologies
Experience with web-based document sharing sites (such as Google and SharePoint Online)
Excellent organization and documentation skills (MS Word, Excel, PowerPoint, task management systems like Workfront and Salesforce)
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About The Company
The WebMD Health Network includes WebMD, Medscape, MedicineNet, eMedicine, RxList, WebMDRx, Medscape Education, Frontline Medical Communications, MedSims, MediQuality, QxMD, Vitals.com, Jobson Healthcare, and WebMD Magazine. WebMD and our network of sites and mobile applications for consumers help them take an active role in managing their own health and wellness. Medscape and our network of sites and mobile applications for healthcare professionals help them improve their clinical knowledge and practice of medicine.
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