Sr. Account Manager
Job Summary
Job Description
The Sr. Account Manager is responsible for maintaining and growing client revenue, focusing on the Payor (Health Plan) Market. This role involves serving as the primary contact for client renewals, performance guarantee management, and identifying growth opportunities. Responsibilities include managing client relationships, understanding client objectives, and executing renewal plans. The role also involves tracking contractual obligations, developing account strategies, and reporting on account activity. The candidate will also be responsible for providing teaching points to clients and expanding client relationships, and growing the opportunity pipeline. This role requires 10-25% travel.
Must have:
- 5+ years managing client executive relationships
- Track record of meeting and exceeding renewal goals
- Experience in healthcare or wellness related fields
- Team-oriented and work well in collaborative situations
- Ability to present information, written and orally
1 skill required
Job Details
WebMD Ignite, a division of WebMD and Internet Brands, is the growth partner for healthcare organizations. We guide people to better health at all stages of their journey, from discovery to recovery. Our combination of leading brands in the industry—including WebMD, Medscape, Krames, PulsePoint, Vitals, The Wellness Network, Mercury Healthcare, and Healthwise—offers comprehensive solutions that engage individuals with timely, relevant messaging that optimizes experiences and outcomes, driving loyalty and lifetime value for our clients. Learn more at WebMDIgnite.com.
The Sr. Account Manager is responsible for all aspects of client revenue maintenance and growth in our Payor (Health Plan) Market. In this role you will serve as the primary point of contact for client renewals, performance guarantee management and identifying and driving growth opportunities. To support these goals, you will establish, nourish and expand client relationships through a firm understanding of the client’s strategic priorities, business objectives and overall goals. This role will build, maintain and grow relationships, with an emphasis on a client’s executive leadership, across WedMD Ignite’s multi-faceted client base. A successful candidate will have demonstrated experience documenting, implementing, communicating and tracking a renewal plan through all aspects of the renewal and/or sales lifecycle of a client.
Responsibilities:
Responsibilities:
- Accountable for all aspects of client revenue maintenance and growth
- Responsible for overall client relationship and satisfaction
- Manage all aspects of client renewal activities
- Serve as the expert for all contractual obligations for each client and coordinate with relevant internal teams (sales support, delivery, finance) to track and ensure compliance with terms
- Develop strategy for account in concert with leadership and sales teams
- Execute on-plan deliverables and milestones including renewal strategy, pricing, contract terms and growth
- Track and ensure compliance with contract dates, terms and other aspects of contractual specification
- Adhere to Salesforce documentation and reporting in a timely and complete manner
- Own documentation and reporting on account activity and quarterback all action items following client interactions
- Bring meaningful teaching points to clients at every interaction; seek to demonstrate and support clients in maximizing investments in Ignite products at every opportunity
- In combination with delivery team, use client interactions to report progress on client goals, relevant product updates and identify opportunities to expand client relationship and portfolio
- Stratify book of business based on client needs, decision points, revenue generating opportunities and risk
- Identify and lead growth opportunity pipeline alongside client-sharing colleagues, management and executive leadership
Qualifications:
- Bachelor’s Degree or equivalent years of relevant experience
- 5+ years managing multiple client executive relationships, including serving as a trusted “go to” thought partner for client strategy
- Track record of meeting and exceeding account renewal and growth goals
- Experience in healthcare or wellness related fields, preferably Payors/Health Plans
- Must be team-oriented and work well in collaborative situations
- Ability to present information, written and orally, for maximum impact
- Track record of identifying, managing, mitigating and solving challenges
- Detail-oriented and able to dissect and understand contract language
- Travel Requirements: Approximately 10-25%
Salary Range: $85,000 - $95,000. Role is commission eligible
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About The Company
The WebMD Health Network includes WebMD, Medscape, MedicineNet, eMedicine, RxList, WebMDRx, Medscape Education, Frontline Medical Communications, MedSims, MediQuality, QxMD, Vitals.com, Jobson Healthcare, and WebMD Magazine. WebMD and our network of sites and mobile applications for consumers help them take an active role in managing their own health and wellness. Medscape and our network of sites and mobile applications for healthcare professionals help them improve their clinical knowledge and practice of medicine.
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