Product Implementation Manager
Job Summary
Job Description
The Product Implementation Manager will lead the implementation of AI-enabled SRM platform solutions for enterprise clients, ensuring a smooth onboarding process. This role involves managing client implementations from kickoff to go-live, translating client needs into effective platform configurations, and facilitating process design and integrations. Key responsibilities include project ownership, client discovery and design, AI enablement, tailored configuration, stakeholder alignment, supplier enablement, cross-functional liaison, process optimization, go-live success, and continuous improvement. The ideal candidate will have experience in Supplier Relationship Management, Procurement Tech, P2P, ESG, Third Party Risk or ERP-related product implementation or consulting.
Must have:
- Lead end-to-end implementation of SRM solutions.
- Conduct client discovery sessions to understand workflows.
- Configure and guide clients on embedded AI capabilities.
- Translate requirements into solution designs.
- Collaborate with stakeholders for rollout.
- Support clients in onboarding and data migration.
- Coordinate with Product, Engineering, and Operations.
- Capture feedback to improve delivery.
- Lead user acceptance testing and go-live planning.
- Provide feedback on platform performance.
Good to have:
- Experience with Azure DevOps, ServiceNow, or Salesforce.
- Background in change management or business process consulting.
- Experience in change management, procurement transformation, or supplier enablement.
- Familiarity with data migration, enterprise software, or onboarding strategies.
- Familiarity with integrations (e.g., ERP, contract management).
Perks:
- Work with market leader in Sourcing & Supplier Management.
- Help transform how enterprises manage supplier relationships.
- Work with procurement innovators across industries.
- Be part of a collaborative, mission-driven team.
13 skills required
Job Details
Description
We are looking for a strategic and execution-focused Product Implementation Manager with deep experience in Supplier Relationship Management (SRM) or related procurement, supply chain, ESG or TPRM areas. You will lead the implementation of our AI enabled SRM platform solutions for enterprise clients, ensuring a smooth onboarding process that maximizes supplier performance, compliance, and collaboration.
In this role, you will manage client implementations, product enablement from kickoff to go-live, aligning stakeholders across procurement, IT, Legal, TPRM,and supplier networks. Your deep understanding of supplier lifecycle management and business processes will be key to translating client needs into effective platform configurations, process design and integrations.
Key Responsibilities
- Project Ownership: Lead end-to-end implementation of SRM solutions, managing timelines, deliverables, risk mitigation, and stakeholder engagement.
- Client Discovery & Design: Conduct deep-dive discovery sessions to understand client procurement, TPRM, Contract management workflows, supplier segmentation strategies, risk controls, and compliance requirements. Drive best practices and ISG blueprint into clients for easy adoption and scale.
- AI Enablement: Configure and guide clients on using embedded AI capabilities such as supplier risk prediction, performance analytics, Clause recommendation and smart onboarding tools.
- Tailored Configuration: Translate procurement and supplier governance requirements into actionable solution designs, workflows, and platform configurations.
- Stakeholder Alignment: Collaborate with procurement leaders, supplier onboarding teams, IT, Legal, Risk and third-party vendors to ensure smooth solution rollout.
- Supplier Enablement: Support clients in supplier onboarding, data migration, training, and adoption strategies.
- Cross-functional Liaison: Coordinate with Product, Engineering, and Operations to deliver high-quality implementations that align with roadmap capabilities.
- Process Optimization: Capture feedback to identify improvements in delivery frameworks, onboarding practices, and product features specific to supplier management.
- Go-live Success: Lead user acceptance testing, go-live planning, and post-launch support, ensuring value realization and smooth handover to the success/support teams.
- Continuous Improvement: Provide feedback to Product and Engineering on platform performance and feature gaps informed by real-world implementation use cases.
Qualifications
- Bachelor’s degree in finance, business, Information Systems, or a related field.
- 12-15 years of overall experience with 5+ years of experience in Supplier Relationship Management, Procurement Tech, P2P, ESG, Third Party Risk or ERP-related product implementation or consulting.
- Familiarity with supplier onboarding, risk management, performance monitoring, and contract lifecycle processes.
- Proven ability to manage complex client relationships and multi-phase implementation projects.
- Experience with procurement platforms (e.g., SAP Ariba, Coupa, Ivalua, Jaggaer, Oracle Procurement Cloud) is a strong plus.
- Strong communication and stakeholder management skills, with the ability to bridge technical and business audiences.
- Strong knowledge of ITSM, SDLC and DevOps would be of value
- PMP, PRINCE2, or similar project management certifications are a plus
Nice to Have
- Experience working with tools like Azure DevOps, ServiceNow, Salesforce, or similar platforms.
- Background in change management or business process consulting.
- Experience in change management, procurement transformation, or supplier enablement initiatives.
- Familiarity with data migration, enterprise software, or onboarding strategies at scale.
- Familiarity with integrations (e.g., ERP, contract management, supplier portals).
Why Join Us
- Work with market leader in Sourcing & Supplier Management
- Help transform how enterprises manage supplier relationships and supply chain risk in a dynamic, tech-driven world.
- Work with procurement innovators and digital transformation leaders across industries.
- Be part of a collaborative, mission-driven team focused on sustainable supplier ecosystems and measurable client success.
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