Key Account Specialist
Job Summary
Job Description
Provide sales and transitional support for Global and Local Key accounts, while preserving and enhancing customer relationships through support for products and services already purchased. Serve as the internal primary point of contact with US Key Accounts, prioritizing orders, communicating expiring pricing, scheduling agreements, and product availability. Collaborate with Account Managers to understand customer businesses and strategies. Report and communicate logistical complaints for US Key Accounts and ensure OTIF compliance. Enter purchase orders into an ERP system and provide one-call resolution with a focus on customer care. Contribute to the relationship with key/strategic accounts by partnering with Sales, Marketing, and Supply Chain. Perform duties in compliance with company quality procedures.
Must have:
- 3 years of direct customer contact experience
- Excellent written and verbal communication skills
- Collaborative and cooperative team environment aptitude
- Intuitive critical thinker with problem-solving skills
- Strong attention to detail
- Strong time management skills
- Proficient in order entry to receipt
- Proficient with Microsoft Office Suite
- General business knowledge
Good to have:
- Bachelor's degree in a related field
- Experience working with top-tiered customers
- Working knowledge of SAP
Perks:
- Choice of medical, dental, and vision plans
- Company-Provided Life and Accidental Death Insurance
- Short and Long-Term Disability Insurance
- Retirement Plan with employer contribution and match
- Adoption Assistance
- Wellness Programs
- Employee Assistance Program
- Commuter Benefits
- Various voluntary benefit offerings
- Discount programs
- Parental leaves
8 skills required
Job Details
Description
This position follows a hybrid schedule, with an expectation to be onsite at our Lombard, IL office two days per week.
Provide sales and transitional support for Global and Local Key accounts, while preserving and enhancing the customer relationships through support for products and services already purchased.
Primary Duties:
- Serve as the internal primary point of contact with US Key Accounts.
- Prioritize the US Key Account orders, communicate expiring pricing, expiring scheduling agreements and about the products availability when back orders / allocations occur and ensure their follow up (allocation, priorities & management).
- Communicates with internal departments, mainly Supply Chain, Sales and Marketing, Finance.
- Collaborate with Account Managers and know customer’s business and account/order strategy.
- Reporting and communicating of logistical complaints for US Key Accounts.
- Ensure OTIF compliance in regard to order, ship method, and partner accuracy.
- Enter purchase orders into an ERP system for a dedicated portfolio of customers.
- Provide one-call resolution with a significant focus on customer care.
- Contribute to the relationship of the global and local key / strategic accounts by partnering with Sales, Marketing, and working with Supply Chain.
- Performs all work in compliance with company quality procedures and standards.
- Perform other duties as assigned.
Education:
- High School diploma required; Bachelor’s degree in related field preferred.
Experience:
- 3 years with direct customer contact experience required.
- Experience working with top tiered customers preferred.
Knowledge, Skills and Abilities:
- Excellent written and verbal communication skills.
- Aptitude for working collaboratively and cooperatively in a team environment.
- Intuitive, out of the box, critical thinker; demonstrated problem-solving skills.
- Strong attention to detail.
- Strong time management skills.
- Proficient in order entry to receipt.
- Good working knowledge of Microsoft Office Suite products and working knowledge of SAP preferred.
- General business knowledge such as basic finance, marketing, sales, and accounting.
- Demonstrated ability to communicate to an individual or team with information that is accurate and concise while acting promptly, decisively and without delay.
The estimated wage range for this role based in Illinois is between $25.00 and $29.00/hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate’s experience and will be presented in writing at the time of the offer.
In addition, bioMérieux offers a competitive Total Rewards package that may include:
- A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
- Company-Provided Life and Accidental Death Insurance
- Short and Long-Term Disability Insurance
- Retirement Plan including a generous non-discretionary employer contribution and employer match.
- Adoption Assistance
- Wellness Programs
- Employee Assistance Program
- Commuter Benefits
- Various voluntary benefit offerings
- Discount programs
- Parental leaves
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