Senior Sales Operations Analyst - Tools Admin

2 Months ago • 8 Years +

Job Summary

Job Description

The Senior Sales Operations Analyst, Team Lead will be responsible for maintaining the integrity and efficiency of sales systems and tools. This role involves leading and mentoring the sales operations team, fostering collaboration, and driving continuous improvement in processes and performance within a SaaS environment. Key responsibilities include managing and integrating sales tools within the Salesforce ecosystem, ensuring data flow between third-party tools and Salesforce, tool administration, data analysis for reporting and insights, ensuring data integrity, process optimization, and identifying opportunities for improvement. The ideal candidate will focus on data accuracy, tool administration, and reporting to ensure data-driven and well-supported sales operations.
Must have:
  • 8+ years of Sales Operations experience in a SaaS company.
  • Proficiency in Salesforce, ZoomInfo, Gong, and related sales tools.
  • Strong data analysis skills.
  • Excellent communication skills for non-technical stakeholders.
  • Proactive problem-solving skills for sales process inefficiencies.
Good to have:
  • Experience with Gainsight
Perks:
  • Group Health Insurance, Group Personal Accident, Group Term Life.
  • Paid Time Off options, including Annual Leaves, Casual Leave and declared holidays.
  • Annual Performance Bonus and Sales Incentive for eligible positions.
  • Referral bonus program.

Job Details

 About Bazaarvoice
 
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
 
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
 
Our brand promise : closing the gap between brands and consumers.
 
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
 
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

The Sales Operations Analyst, Team Lead will be instrumental in maintaining the integrity and efficiency of our sales systems and tools. As Team Lead, lead and mentor the sales operations team, fostering collaboration, and driving continuous improvement in processes and performance. The ideal candidate will bring a strong background in SaaS environments, expertise in handling third-party sales tools such as ZoomInfo, Salesforce, and Gong, and a thorough appreciation for data integrity and governance. By focusing on data accuracy, tool administration, and reporting, this role will ensure that our sales operations are data-driven and well-supported.

Key Responsibilities:
Tool Management and Integration:
Oversee the integration and functionality of sales tools within the Salesforce ecosystem.
Ensure seamless data flow between third-party tools and Salesforce, troubleshooting and resolving any issues.
Administer sales tools, including configuration, user access management, and system updates.
Collaborate with IT and vendor support to manage upgrades, resolve technical issues, and ensure tools are up-to-date with the latest features and security protocols.

Data Analysis:
Monitor and build reporting on tool adoption metrics to assess effectiveness and impact of sales tools.
Develop and maintain dashboards and reports related to tool performance and operational metrics, ensuring timely and accurate data delivery to stakeholders.
Conduct ad hoc analyses to support various sales operations initiatives and provide insights into specific business questions.
Analyze ticket queue performance, identifying bottlenecks and areas for improvement

Data Integrity and Governance:
Ensure the accuracy, consistency, and integrity of sales data across all systems and tools.
Regularly audit and clean data to prevent discrepancies and ensure reliable reporting.
Make recommendations for automation and guardrails to enforce data entry standards and maintain data cleanliness,

Process Optimization:
Identify and implement process improvements to streamline workflows and increase efficiency.
Manage and optimize the use of third-party tools (ZoomInfo, Gong, etc.) to enhance sales processes and data quality.

Qualifications:
Experience:Minimum of 8 years of experience as a Sales Operations Analyst or in a similar role within a SaaS company.
Technical Skills: Proficiency in Salesforce, ZoomInfo, Gong, and other sales-related tools. Strong Excel and data analysis skills. Gainsight experience is a PLUS.
Analytical Skills: Demonstrated ability to analyze complex data sets and translate findings into actionable recommendations.
Communication: Excellent written and verbal communication skills, with the ability to convey complex data insights to non-technical stakeholders.
Problem-Solving: Strong problem-solving skills with a proactive approach to identifying and addressing sales process inefficiencies.
Strong Work Ethic: Proactive and self-motivated with the ability to work both independently & in a team environment
Coaching Skills: Ability to teach and coach others. Promote and encourage efficient methodologies.
Education: Bachelors BTECH/Master’s from Tier-1 colleges (CGPA – 7+/70%)
Shift Timings: 2.30 PM - 11.30 PM IST

Benefits:
Group Health Insurance, Group Personal Accident, Group Term Life.
Paid Time Off options, including Annual Leaves, Casual Leave and declared holidays.
Annual Performance Bonus and Sales Incentive for eligible positions.
Referral bonus program.

Why join Bazaarvoice?
 
Customer is key
We see our own success through our customers’ outcomes.  
We approach every situation with a customer first mindset.
 
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA. 
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
 
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity. 
We love what we do, and because we’re laser focused on our mission.
 
Innovation over Imitation
We seek to innovate as we are not content with the status quo. 
We embrace agility and experimentation as an advantage.
 
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives. 
We champion what’s best for Bazaarvoice before individuals or teams.  
As a stronger company we build a stronger community.
 
Commitment to diversity and inclusion
 
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Similar Jobs

Google - Software Engineer III, CorpEng

Google

Hyderabad, Telangana, India (On-Site)
1 Month ago
Reltio - Staff Engineer

Reltio

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Animoca Brands - Backend Developer

Animoca Brands

Philippines (Remote)
8 Months ago
McDonald's Corporation - Software Engineer II - C++/C#

McDonald's Corporation

Mexico City, Mexico City, Mexico (On-Site)
4 Months ago
shiro games - Senior Game Programmer

shiro games

Bordeaux, Nouvelle-Aquitaine, France (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

NVIDIA - Senior Developer Technology Engineer, Public Sector

NVIDIA

Santa Clara, California, United States (Remote)
2 Months ago
IMC - Trading Strategy Software Engineer

IMC

Amsterdam, North Holland, Netherlands (On-Site)
2 Weeks ago
Snyk - Senior Software Engineer

Snyk

Boston, Massachusetts, United States (Hybrid)
2 Weeks ago
Canva - Software Engineer (Python) - Data Platform (Open to remote across ANZ)

Canva

Melbourne, Victoria, Australia (Remote)
5 Months ago
Cognite - Senior Back-end Engineer

Cognite

Bengaluru, Karnataka, India (Hybrid)
8 Months ago
Qualcomm - Senior Engineer

Qualcomm

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
TransUnion - Advisor, Data Science and Analytics

TransUnion

(Remote)
3 Weeks ago
Epic Games - Senior Gameplay AI Engineer, UEFN

Epic Games

(On-Site)
1 Month ago
Canva - Senior Backend Engineer (Java) - Content Growth

Canva

Sydney, New South Wales, Australia (Remote)
1 Month ago
Google - Software Engineer III, Education and Activation, Core

Google

Mexico City, Mexico City, Mexico (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

GHX - Automation Engineer III

GHX

Hyderabad, Telangana, India (On-Site)
3 Weeks ago
Stage - UX Researcher

Stage

Noida, Uttar Pradesh, India (On-Site)
2 Months ago
Likewise - Sr. JDE CNC Admin

Likewise

Chennai, Tamil Nadu, India (On-Site)
2 Weeks ago
Kwalee - Senior Game Programmer (Creative Marketing)

Kwalee

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Wind River Jobs - Member of Technical Staff – Tester

Wind River Jobs

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
PwC - IN-Associate – Enterprise Apps SAP – SAP  FICO– Advisory – Ahmedabad

PwC

Ahmedabad, Gujarat, India (On-Site)
8 Months ago
Ansys - Senior Application Engineer - Optics SPEOS

Ansys

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Survay Monkey - Senior Engineering Manager, Integrations & Connect

Survay Monkey

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Minecast - Senior Engineering Manager - Threat Protection

Minecast

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Assystems - Junior Draft Person

Assystems

Bengaluru, Karnataka, India (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Vilnius, Vilnius County, Lithuania (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Austin, Texas, United States (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Sydney, New South Wales, Australia (Hybrid)

Sydney, New South Wales, Australia (Hybrid)

Austin, Texas, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by bazzar voice

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug