Associate-Fraud & Risk Operations
Job Summary
Job Description
Paytm, India's leading mobile payments and financial services company, seeks an Associate/Senior Associate for Fraud & Risk Operations. The role involves reviewing alerts triggered by fraud and risk parameters, documenting analysis outcomes accurately, and identifying patterns and trends. Responsibilities include coordinating with merchants via calls and emails, performing reviews to prevent fraudulent activity, analyzing transaction data, managing risk cases, and refining key risk indicators. The position requires analyzing data to identify insights into merchant transaction behavior and potential risk trends, translating these into risk strategies. The candidate will also handle CDD/EDD of merchants and conduct detailed investigations in adverse transaction surveillance. The role requires flexibility for rotational shifts.
Must have:
- Review alerts triggered by fraud/risk parameters
- Document analysis outcomes accurately
- Analyze gathered information for patterns
- Coordinate with merchants via calls/emails
- Perform reviews to prevent fraud
- Analyze transaction data
- Manage risk cases
- Conduct open source searches
- Capture KYC information
- Perform CDD/EDD of merchants
- Conduct detailed investigation
- Work on rotational shifts
- Minimum 1 to 3 years experience
- Good verbal and writing skills
- Proactive and self-driven
- Good analytical skills
- Understanding of technology and user experience
- Good knowledge of SQL and MS Office
Good to have:
- Provide feedback and insights to internal teams
- Work on automated workflows
- Support monitoring and fraud detection processes
- Coordinate with internal & external stakeholders
- Refine key risk indicators
- Identify data quality improvements
Perks:
- Collaborative output driven program
- Cohesiveness across businesses through technology
- Solid 360 feedback from peer teams
- Respect earned from peers and manager
3 skills required
Job Details
Title: Fraud & Risk operations – Associate /Sr. Associate
About Paytm: Paytm is India's leading mobile payments and financial services distribution
company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the team Fraud & Risk Operations Associate / Sr. Associate
About the role: Review, Handle the alerts triggered based on the predefined parameters from the Fraud, Risk perspective.
Document the details, analysis outcome, information accurately and thoroughly in the company's system.
Analyze gathered information to identify patterns and trends.
Provide feedback and insights to internal teams based on gathered information.
Expectations/ Requirements: Any Graduate
Analyzing data to identify insights in merchant transaction behavior or potential risk trend and translate these insights into risk strategies and roadmaps.
Coordinate with merchant through calls, mails to review and conclude the alerts logically.
Perform a review and challenge control, identification, and prevention of potentially fraudulent activity.
Work on alerts, automated workflow, and management reporting to support the monitoring and fraud detection process.
Coordinate with Internal & external stakeholders
Conduct analysis of transaction data across merchant sites, providing insight into trends and customer behavior.
Manage risk cases covering the investigation and follow-up within the defined time frame.
Analysis to refine and improve key risk indicators used in the platform (including definition and acceptance testing).
Identify opportunities for improving data quality, reducing noise and false positives reported by internal quality teams.
Conduct an open source search to find relevant information to complete the investigation and review.
Capture information and documents and information from internal systems/teams as per established norms of banks’ KYC policy.
CDD/EDD of merchants, including periodic review of the line of business and other information available on the merchant/KYC.
Ability to conduct a detailed investigation in adverse/ Negative transaction surveillance/Monitoring.
To be flexible to work on rotational shifts.
Superpowers/ Skills that will help you succeed in this role.
Should have minimum 1 to 3 Yrs years prior experience.
Good verbal and writing skills.
Proactive and Self driven
Good analytical skills.
Internal Personal Skills
Understanding of Technology and User Experience
Good knowledge of SQL and MS office
Why join us
A collaborative output driven program that brings cohesiveness across businesses through technology
A solid 360 feedback from your peer teams on your support of their goals
Respect, that is earned, not demanded from your peers and manager.
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