Bilingual Contact Center Sr Specialist
Job Summary
Job Description
As a Bilingual Contact Center Senior Specialist at Nielsen, you will cultivate and maintain strong relationships with Nielsen panel families. Responsibilities include conducting engaging phone interviews to verify eligibility and ensure seamless onboarding, guiding households on equipment installation and maintenance, troubleshooting technical issues, collecting accurate device information, and exceeding performance goals related to sample quality and customer satisfaction. This role requires fluency in English and Spanish (written and verbal), excellent communication and customer service skills, strong computer proficiency, and exceptional organizational abilities. Prior sales experience is a plus. This is a remote position based in Guadalajara, Mexico, contributing to Nielsen's groundbreaking media measurement research.
Must have:
- Fluency in English and Spanish
- Excellent communication skills
- Strong computer skills
- Exceptional organizational abilities
- Customer service experience
Good to have:
- Prior sales experience
- Troubleshooting skills
5 skills required
Job Details
Are you passionate about building strong customer relationships and contributing to groundbreaking research?
As a Bilingual Contact Center Senior Specialist at Nielsen, you'll play a vital role in shaping the future of media measurement. You'll be the face of Nielsen, interacting with and supporting our valued panel families. This is an exciting opportunity to join a global leader and make a real impact.
Job Responsibilities
- Cultivate and maintain strong relationships with Nielsen panel families.
- Conduct engaging phone interviews to verify eligibility and ensure seamless onboarding.
- Guide households on proper equipment installation and maintenance, troubleshooting technical issues remotely.
- Collect accurate device information and ensure data collection integrity.
- Exceed performance goals related to sample quality and customer satisfaction.
What You'll Bring
- Fluency in both English and Spanish (written and verbal) is a must.
- Excellent communication, negotiation, and customer service skills.
- Prior sales experience is a significant plus.
- Strong proficiency in computer skills (iOS, Windows, Google Applications), software systems, and basic networking concepts (WiFi).
- Exceptional organizational and time management abilities with a proven ability to prioritize tasks.
- High school diploma or equivalent work experience.
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