Client Success - User Adoption Specialist

Our End User Adoption team is on a mission to help our customers get the best results from Nasdaq’s leading Trade Surveillance platform (NTS). We’re a team of customer-centric, functional experts who are passionate about helping our customers achieve their trade surveillance objectives using the full suite of NTS functionality. We care deeply about our customers' problems & improving their overall experience when using the service, ultimately reducing churn & driving long-term loyalty. We are the internal champions of the customer, who demonstrate our understanding of their problems, business objectives and service usage to drive adoption through collaboration with Delivery, Marketing & Product teams.  

We are looking for a dynamic user-adoption expert to join our team to help drive value for our customers using the Trade Surveillance solution.

Responsibilities

What do we offer you?  

• Monthly base salary gross 2600 - 3200 EUR/month. Final offer will be based on your experience and skills

• Annual monetary bonus 

• An opportunity to become a Nasdaq shareholder 

• Employee Stock Purchase Program Nasdaq stocks with a discount 

• III pillar pension plan with additional contribution from Nasdaq 

• Flexible health insurance program 

• Flexible working schedule and hybrid way of work 

• Additional paid leave days after 2 years of working at Nasdaq 

• Flex day program (up to 6 paid days off a year) 

• Internal mentorship program – get a mentor or become one 

• Wide selection of online learning resources, e.g., Udemy