We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As an Account Executive (Service Cloud) you will be part of a team focusing on the French markets. You will formulate and execute a Service Cloud sales strategy for specific industries. Drive revenue growth by penetrating the current customer base and by developing new customers and new use cases. You will focus on identifying, structuring, leading and closing large deals, teaming closely with your counterparts in the customer owning core sales teams.

Responsibilities:
Demand Generation:

Identify opportunities for Service Cloud in existing Salesforce Customer base & Prospects
Create new leads from systematical prospecting of Service leaders
Leverage business from new & established relationships.

Customer Focus

Define the contribution of a service transformation to an overall account specific vision and plan
Define and pitch the specific value of a service transformation to prospect’s management
Build trusted relationships with Head of Customer Service, understanding their challenges, needs and demand
Strategise, negotiate & close business on VP and CxO level

Scale your business

Define and execute a plan to accelerate growth of our already fastest growing solution
Be top of mind at your peers in the extended sales team
Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques

Trusted advisor

Be a trusted advisor for customer service transformation to our customers and prospects
Evangelise the radical transformation & AI benefits in customer service in customer meetings, on fairs or events
Have a specific point of view on the future challenges and opportunities in customer service

Required Skills:

Extensive background in service applications and/or operational Customer Service Management
Strong track record of successful selling Customer Service/Customer Engagement solutions into the Market / alternatively implementing comprehensive Service transformation in a multinational enterprise
Proven understanding of Customer Service Business, Customer Service Operations as well as buyer's profiles
Strong analytic and task solving skills and the ability to succeed in a fast paced environment.
Proven ability to work well as part of an extended sales team.

Benefits:- Very competitive compensation package, car allowance and employee stock purchase plan
- Ramp up schedule including training boot camp and continuous sales and product training
- Career advancement in a fast paced and rapidly growing organization
- Great company culture in a world leading "best place to work"

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.