Salesforce Functional Lead | Senior Manager | Technology Consulting

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Technology Strategy

Management Level

Senior Manager

Job Description & Summary

PwC Ireland- Bring Your Talent, Grow Your Skills, Unlock Your Potential!

Our Consulting teams work with the best-known brands in global business to solve their biggest issues, find new ways to innovate and improve their operations and results.

We help our clients to unlock the potential of their talent, understanding the impact of business strategy on people, and on business success. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in their people.

A career within our Salesforce Consulting practice will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client’s challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

Purpose-led work you’ll be part of

As a Senior Manager, you’ll work as part of a team of problem solvers, with experience of leading teams to help clients solve complex business issues from strategy to execution of their Customer Transformation.  Responsibilities include:  

• Leading on the discovery and design of our Salesforce solutions, uncovering the client problems and coming up with solutions across Sales, Service and Marketing capabilities

• Working with clients on how to translate their strategic goals into business solutions and put the customer at the centre of their business

• Collaborating with PwC teams both in Ireland and across EMEA

• Proactively managing the various stakeholders both on the client side and internal to PwC (e.g. industry sector teams) 

• Identifying and developing new business opportunities with new or existing clients

Experiences and skills 

• Minimum 5 years in business and/or functional analysis and design of CRM and related customer-facing technology, specifically Salesforce

• Deep expertise on front-office processes and best practice around Sales, Service and Marketing

• Knowledgeable about business analysis techniques and and willingness to learn the PwC way of applying these in our engagements

• Strong team player with the interest to coach and mentor junior colleagues

• Experience of having worked in a matrix environment, ideally in a professional services environment

• Self-motivated and able to work without daily supervision

• Excellent communication skills - must be able to understand and articulate business challenges and discuss solutions with clients.  

• Ability to handle ambiguity and find a way to move forward with limited information

Unlock your potential with PwC Ireland

We believe that challenges are better solved together! We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.

Enjoy PwC’s perks

We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Life@PwC. (https://www.pwc.ie/careers-ie/life-at-pwc.html).

Being appreciated for being you

Our most valuable asset is our people and we grow stronger as we learn from one another. We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.  We believe this so much that we have signed up for the Business in the Community Elevate Pledge. (https://www.bitc.ie/the-leaders-group-on-sustainability/inclusive-workplace-pledge/)

You can learn more about our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at www.pwc.ie.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we’d love to hear from you!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us at ie_experiencedhireteam@pwc.com for more information.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date