Customer Analytics Lead

1 Week ago • 12-18 Years

Job Summary

Job Description

This role involves leading Customer Analytics initiatives, identifying growth opportunities, and providing strategic leadership. Responsibilities include defining and overseeing data/AI analytics solutions, strengthening brand presence, and leading the development of Customer Insight solutions. The candidate will be responsible for driving customer analytics deals, aligning business goals, and ensuring long-term growth. The role requires collaboration with clients, managing risks, and leading large-scale data solutions. The job description includes responsibilities like data integration, predictive analytics, and machine learning application.
Must have:
  • Bachelor's/Master's in Computer Engineering or related field.
  • 15+ years of consulting/advisory experience.
  • Experience with customer data integration.
  • Strong understanding of data value and analytics.
Perks:
  • Flexible work arrangements for work-life balance.
  • Career growth programs and diverse professions.
  • Certifications in the latest technologies like Generative AI.

Job Details

Capgemini Invent

Capgemini Invent is the digital innovation, consulting and transformation brand of the Capgemini Group, a global business line that combines market leading expertise in strategy, technology, data science and creative design, to help CxOs envision and build what’s next for their businesses.

Your Role

• Drive Customer Analytics deals, locating and cultivating opportunities for improvement and business growth within customer analytics domains.
• Provide strategic leadership to guide the company's direction, aligning business goals with market opportunities and ensuring long-term growth and success.
• Define and oversee data/AI analytics solution approaches technical designs, providing guidance on development, testing, and deployment in areas such as customer insight generation, digital customer journey optimization, and marketing and campaign effectiveness.
• Strengthen the company's brand presence and thought leadership in the customer analytics space, positioning the company as a trusted leader in innovative solutions.
• Lead the development of assets and frameworks for selling and delivering Customer Insight solutions, streamlining service offerings and enhancing go-to-market strategies.
• Build client trust through close collaboration, driving projects and managing risks

Your Profile

• Bachelor’s/Master’s Degree in Computer Engineering, Computer Science, or a related field.
• 15+ years of experience working in a consulting/advisory environment where they focused on Customer Transformation using AI Analytics.
• Experience with integrating customer data from multiple sources, such as CRM systems, marketing automation platforms, and third-party databases, to create a comprehensive customer view.
• Strong understanding of the value of data, with experience in processing behavioral and transactional data from various sources, applying predictive analytics, machine learning, and AI to improve customer insights, personalization, and retention strategies.
• Bring in GenAI driven transformation within customer analytics space.
• Ability to identify opportunities for process and technology improvement, defining data-driven use cases and creating associated business cases
• Experience facilitating dynamic workshops with clients to identify pain-points, desires, current state, solution paths, solution designs, etc
• in leading and delivering large-scale data solutions, managing enterprise-level projects, and overseeing technical and advisory teams.
• Deep Expertise in one of the sectors like Life Sciences, CPR, Auto or Manufacturing

What you’ll love about working here

  • We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
  • At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
  • Equip yourself with valuable certifications in the latest technologies such as Generative AI.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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About The Company

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.


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