Customer Experience Specialist (Turkish Native Speaker, Temporary)

2 Months ago • All levels • Miscellaneous

Job Summary

Job Description

Sulake seeks a native Turkish-speaking Customer Experience Specialist for a part-time, temporary role (30 hours/week) based remotely in Spain. Responsibilities encompass replying to customer service tickets, handling player abuse reports and queries, localization tasks, content creation (games, competitions, etc.), community atmosphere management, KPI analysis assistance, and bug reporting for Habbo and Hideaway games. The ideal candidate possesses excellent Turkish and English communication skills, customer service experience, strong analytical and problem-solving abilities, and thrives in a team environment. Experience with community-based internet products is a plus.
Must have:
  • Native Turkish & fluent English
  • Customer service experience
  • Excellent communication skills
  • Problem-solving & analytical skills
Good to have:
  • Experience with community-based internet products
Perks:
  • International environment
  • Work with young professionals

Job Details

Sulake is an Azerion company. A European, tech-based, media- and entertainment firm. Currently, we run several successful casual game portals and Apps such as Habbo, Paradise Island, Plinga, Operate now, Animal Hospital or Hotel Hideaway. We operate in the international market and we are expanding rapidly.


We are looking for a native Turkish speaker to temporary cover a leave in our Customer Experience Team in Spain, and to provide support to our online communities on Habbo and Hideaway. This is a part-time job position (30 hours/week).


Our games are played by millions of players each month. This great community has questions, feedback, bugs, and complaints. You'll be responsible for answering customers' questions and complaints about our online communities. You'll assist our players in a friendly and polite manner and still keep the conversation light and pleasant. You will be performing localization and other communication tasks.


Main Responsibility Areas & Key Tasks:


  • Replying to customer service tickets.
  • Handling player-generated abuse reports and help queries.
  • Localization and communication tasks.
  • Creating and executing content like games, competitions, stories, and marketing & advertisement campaigns.
  • Dynamizing and creating an appropriate atmosphere in Sulake online communities.
  • Assisting the Head of Customer Experience with country KPIs analysis.
  • Game bugs reporting.

Key Competencies:


  • Native Turkish speaker with excellent communication skills (including grammar, spelling, syntax, typing, etc.).
  •  Fluent in English.
  • Customer Service experience.
  •  Exceptional analytical and problem-solving abilities.
  • Ability to work independently on multiple projects.
  • Direct experience with community-based Internet products is a definite plus.
  • Confident and outgoing personality.
  •  Team player.
  •  Computer and Internet literate.


Sulake affirms that we believe in diversity and equal opportunity for all workers, regardless of 5 Diversity Dimensions (Gender, Accessibility, LGTBIQ, Generations, and Culture). We recruit across diverse groups and consider all applicants and employees on an equal basis.


We offer a versatile position in an international environment. You will get the opportunity to work with a highly skilled and motivated team of young professionals across Europe!

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About The Company

Founded in 2014, Azerion (EURONEXT: AZRN) is one of Europe’s largest digital advertising and entertainment media platforms. Azerion brings global scaled audiences to advertisers in an easy and cost-effective way, delivered through its proprietary technology, in a safe, engaging, and high-quality environment, utilizing its strategic portfolio of owned and operated content with entertainment and other digital publishing partners.


Having its roots in Europe with its headquarters in Amsterdam, Azerion has commercial teams based in over 26 cities around the world to closely support its clients and partners to find and execute creative ways to really make an impact through advertising.


Azerion’s integrated platform provides technology solutions to automate the purchase and sale of digital advertising for media buyers and sellers, supported by in market sales and campaign management teams.


Through our technology, content creators, digital publishers and advertisers work with Azerion to reach the millions of people across the globe that play Azerion’s games and view its distributed entertainment content to increase engagement, loyalty and drive e-commerce.


Founded in 2014 by two Dutch entrepreneurs, Azerion has experienced rapid expansion driven by organic growth and strategic acquisitions. Azerion is headquartered in Amsterdam, the Netherlands, and is a publicly traded company listed on Euronext Amsterdam.

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