Freelance Discord Moderator

2 Months ago • 2 Years + • Community Management

Job Summary

Job Description

Mooncolony seeks a Freelance Discord Moderator to foster a vibrant and safe online community. Responsibilities include managing and moderating the Discord server, responding to member inquiries, collaborating with volunteer moderators, creating engaging content, building community relationships, and reporting community feedback to management. The ideal candidate will have 2+ years of experience moderating online communities, particularly within the art, animation, or gaming industries. Strong communication skills, knowledge of Discord, and experience with community growth metrics are essential.
Must have:
  • Manage and moderate Discord server
  • Respond to member inquiries
  • Collaborate with volunteer moderators
  • Create engaging content
  • 2+ years experience moderating online communities
  • Strong communication skills
  • Knowledge of Discord
Good to have:
  • Experience with data analytics
  • Community growth metrics
  • Art industry familiarity

Job Details

With a thriving, growing art community, Mooncolony is seeking a passionate and dedicated freelance Discord Moderator to join our team.

The Discord Moderator will play a critical role in building, nurturing, and growing our Discord community, ensuring alignment with our mission and goals. Above all else it’s their responsibility to foster a vibrant community, ensuring our online space remains safe, engaging, informative and supportive.

Working as an extension of the Marketing team, the Discord Moderator acts as the voice between Mooncolony and the community, and vice versa.

This role requires flexibility in terms of part-time working hours, when the community is most active. The Discord Moderator will report directly to the Senior Marketing Manager.

Responsibilities

  • Represent Mooncolony on Discord and maintain a consistent tone that aligns with the brand voice.
  • Actively manage and moderate the Discord server to ensure a welcoming and vibrant atmosphere, review and moderate user-generated content, enforce rules, and resolve disputes as a mediator.
  • Promptly respond to member's comments or requests, answering questions, and providing support or advice as required.
  • Collaborate with and lead volunteer moderators, sharing best practices and ensuring smooth communication.
  • Assist in executing and delivering engaging content, generating discussions, and organizing online events, such as contests and challenges.
  • Build relationships with key community members, influencers, and advocates to amplify our reach.
  • Implement initiatives to grow the community and maintain high engagement levels
  • Act as the voice of the community, relaying feedback, sentiment, activity, concerns, and ideas to management and stakeholders.
  • Identify opportunities for improvements and implement changes to enhance community communication and the overall server experience.

Skills & Requirements

  • Familiarity with the art industry for games and entertainment, including communities, influencers and art learning material.
  • A passion for gaming and active in gaming communities.
  • At least 2 years experience moderating / managing online communities, ideally within art, animation or games industry.
  • Strong knowledge of the Discord platform.
  • Exceptional oral and written communication skills with an ability to develop engaging content and conversation.
  • Ability to create engaging content tailored to the audiences.
  • Strong organizational and time-management skills.
  • Creative problem-solving skills and the ability to think strategically.
  • Comfortable working in a fast-paced, remote environment.
  • Experience with data analytics and tools to track and report on community growth and engagement metrics.
  • High flexibility to deal with changes and pressure on short notice, to occasionally cover later hours and/or weekends
  • Conversational knowledge of art for games, with a base understanding of fundamentals.

So, if you love working with artists, and being part of a creative, passionate community, not to mention a low-gravity work environment, we'd love to hear from you!

Adventures await. Are you in?

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About The Company

Adventures await. Are you in? 🚀


Mooncolony is a concept art and illustration studio that brings together the galaxy’s leading artists and visionaries to provide premium 2D art outsourcing services to the video game industry. 


Mooncolony offers a wide range of art outsourcing services including concept art, illustration, character design, marketing art and art direction. Our versatile team's extensive experience and commitment to excellence will ensure that your project reaches our high standards and allows you to connect with your audience through effective visual storytelling.


Our tight-knit team is the driving force behind our success, sharing a united passion, enthusiasm, and high standard for digital art. Decades of combined experience meet with a diverse range of talent, experience, and skill that allow us to effectively adapt to any project. 

Cambridge, England, United Kingdom (Remote)

Cambridge, England, United Kingdom (On-Site)

Cambridge, England, United Kingdom (Remote)

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