Group HR Operations Coordinator

Description

• First point of contact for all for all employee related queries and HR Business Partnering Teams 
• Responsible for triaging / managing of our internal Group HR Operations ticketing system 
• Assigning to appropriate HR Operations / Technology / Payroll Member based on the complexity of the request 
• Responsible for all level 1 requests  
• Responsible in ensuring all business processes in Workday are completed by the relevant actor and are not pending and impacting the Payroll Team and employee life cycle transactions 
• Collaborating with the HR Technology Team, ensure that employees and the wider HR Studio Teams have the relevant up to date guides/ job aids, process flows to be able to perform their activities.   
• Responsible for regular auditing of data to ensure accuracy 
• Responsible for the administrative support of preparation of any relevant letters, references, probation reviews, working towards automating these within Workday 
• Responsible for the maintenance and organisation of standardised employee files / documents within Workday 
• Ensuring that all employee data is compliant and in line with GDPR 
• All employee data held in all HR Systems (Workday, Specialist Systems) are in line with our data retention policies 
• Responsible the immigration support for the UK 
• Responsible for employees with visa renewals and visa tracking is held centrally in Workday 
• Ensuring any changes to immigration records are effectively updated within our UK SMS portal 
• Works closely with the HR Technology team and Payroll team, to ensure that all cyclical Workday activities are performed in conjunction with the HR Technology team.   
• Assisting the HR Technology team with special projects, assignments and tasks as needed 
• Assist with testing & implementation of system enhancements and new functionality 
• Assisting with filing needs as and when required

• Ability to understand HR initiatives that align with business goals 
• In-depth knowledge of HR processes 
• Ability to work in a fast-paced environment 
• Strong organisational and communication skills 
• Strong time management and organisational skills, ability to priorities workload 
• Ability to handle confidential information with discretion 
• Problem-solving and decision-making capabilities 
• Attention to detail 
• Proficient with HR Systems (Workday experience highly desirable)
• Analytical skills to look at data and provide key insights