Customer Service Representative - Hosted Fulfillment

As a Hosted Implementation Specialist at Dealer Spike Belize, you will be responsible for managing and scheduling customer appointments, accurately logging all interactions with customers, sales reps, and third parties, utilizing a variety of resources to solve problems effectively and expediently, keeping internal resources updated when relevant, using custom tooling to build servers and manage accounts, handling data transfers, customizing customer DMS configuration, and removing desktop program and data from physical devices. You will also act as a resource for other employees by answering questions posted via Slack, actively participate in company meetings, workshops, or smaller group meetings, and provide feedback and input as part of the overall team. Additionally, you will assist with providing training to other departments as needed and perform other responsibilities as assigned.