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Customer Success Manager (Contractor) , APAC

Seoul, South Korea (On-site)

Customer Success Manager (Contractor) , APAC

5 Months ago • All levels • Customer Service

About the job

7 skills required for this role

Test your skills to join the top 1% applicants for this job

confluence

jira

basecamp

salesforce

team-player

account-management

cross-functional

Job Description

Customer Success Manager (Contractor) with fluency in Korean and English, strong customer service skills, and account management experience.

Must have:

Fluent Korean
Business English
Customer Service
Account Management

Good to have:

Google Suite
JIRA
Salesforce
Entrepreneurial

Perks:

Longevity Opportunity
Vision Enjoy

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ABOUT THE ROLE:

We are seeking a talented Customer Success Manager to join our global team at Xsolla! The primary function of the Customer Success Manager, APAC, is to sustain and grow existing client business through individual and team research. This role will work collaboratively with many teams to ensure the success of the client.

RESPONSIBILITIES

Main point of contact for all matters relating to the client’s existing portfolio
Manage the sustainment and growth of a client by creating positive relationships
Provide clients with a regular health check to proactively review their needs, account management, and make recommendations for improvements
Cross sell and upsell new business opportunities with existing clients. Maintain account records to reflect any changes
Assist with a variety of projects as business needs dictate
Enhances department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Gathering and incorporating partners' feedback for product enhancement

REQUIREMENTS

Required
Bachelor’s Degree or equivalent experience
Fluent in Korean and must be able to speak and write English at a business level
Ability to successfully participate in projects involving cross-functional teams
Ability to problem solve
Experience Google Suite (Docs, Sheets, Chat, Slides, etc.)
Clear written and verbal communication skills
Strong customer service/interpersonal skills
General Account Management and Marketing knowledge
Must be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy
Effective time management skills and excellent attention to detail
Ability to understand client needs and translate it into business offerings
Ability to overcome tough objections and win the support of key stakeholders
Must be a problem solver and team player
Have a large appetite for learning, and a results-oriented mindset
Interpersonal skills to help manage
Preferred
Understanding of JIRA, Basecamp, & Confluence
Experience using Salesforce software
Experience with an entrepreneurial organization

ABOUT XSOLLA:

Xsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the video game industry. Since its founding in 2005, Xsolla has helped thousands of game developers and publishers of all sizes fund, market, launch and monetize their games globally and across multiple platforms. As an innovative leader in in-game commerce, Xsolla’s mission is to solve the inherent complexities of global distribution, marketing, and monetization to help our partners reach more geographies, generate more revenue and create relationships with gamers worldwide. Xsolla is headquartered and incorporated in Los Angeles, California, with offices in Berlin, Seoul, and cities worldwide. Xsolla supports major gaming titles like Valve, Twitch, Roblox, Ubisoft, Epic Games, Take-Two, KRAFTON, Nexters, NetEase, Playstudios, Playrix, miHoYo, and more.

For additional information and to learn more, please visit xsolla.com

The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Xsolla takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. For more information related to GDPR or CCPA please reach out to careers@xsolla.com.

L ongevity O pportunity V ision E njoy the game.

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About The Company

Xsolla

89 Active Jobs

Xsolla's video game business engine helps game developers and publishers operate more efficiently and sell more games. Serving only the video game industry, Xsolla caters to businesses from indie to enterprise, with solutions that solve the complexities of distribution, marketing, and monetization so developers, publishers, and platform partners. Our goal is to increase your audience, sales and revenue.

Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation.