D2C Operations Manager

Craft:

Job Description:

Your Role Within Our Kingdom
 

We’re looking for an Operations Manager to join our team and take ownership of the day-to-day operational responsibilities for our direct-to-consumer initiatives, starting with the Gift Card program. This role is critical in ensuring its seamless execution and driving its continued growth.

As Operations Manager, you’ll work closely with internal cross-functional stakeholders (e.g., Legal, Marketing, Performance Marketing, Shared Tech teams) and external partners, manage, optimize, and scale our Gift Card initiative globally. You’ll also play a vital role in enabling strategic initiatives by ensuring the program operates efficiently and meets compliance, technical, and business requirements.

Your Responsibilities Will Include:
 

• Compliance and Operations Management:

  • Ensure the 1st party store meets all compliance requirements, including legal disclaimers, geo-locking, and regulatory updates.
  • Oversee ongoing store operations, including updates to URLs, branding, and functionality.
     

• Technical and Systems Coordination:

  • Track and manage integration milestones with partners.
  • Monitor and resolve technical blockers to ensure accurate sales tracking and smooth redemption processes.
     

• Metrics and Reporting:

  • Maintain and update dashboards to track sales, redemption rates, and program incrementally.
  • Consolidate and share insights from performance metrics and consumer awareness surveys.
     

• Growth Initiative Support:

  • Support the programme management and execution of all growth initiatives in flight, which may include:
    • Coordinate execution of the affiliate program, including onboarding influencers and monitoring campaign performance.
    • Support geo-expansion efforts by liaising with partners to launch in new markets.
    • Collaborate with Performance Marketing on campaigns for the 1st party store.
       

• Stakeholder and Vendor Management:

  • Act as the main point of contact for operational tasks with all external partners.
  • Manage day-to-day communications, escalations, and issue resolution.
     

• Budget and Administrative Oversight:

  • Manage purchase orders and operational budgets, ensuring alignment with project goals and timelines.
  • Maintain comprehensive documentation for contracts, workflows, and decisions.
     

Skills to Create Thrills
 

We’re looking for someone with:
 

• Proven experience in operations management or similar roles, preferably in e-commerce, digital products, or gift card initiatives.
• Strong project management skills, with the ability to prioritize and deliver on multiple workstreams simultaneously.
• Experience working with external partners and vendors to manage day-to-day operations and relationships.
• Analytical mindset, with proficiency in using tools or dashboards to track and report on performance metrics.
• Exceptional communication skills to liaise with internal stakeholders and external partners effectively.
• Knowledge of compliance, legal requirements, or technical integrations is a plus.

About King

King is a leading interactive entertainment company and creator of some of the world’s most popular mobile games, including Candy Crush Saga. At King, we aim to make the world playful and believe that fun and play are for everyone. We embrace diversity and creativity to build memorable experiences for millions of players worldwide.

Our Perks

• A friendly and creative environment where your ideas matter.
• Opportunities for personal and professional growth.
• Flexible working arrangements and generous benefits.
• The chance to make a real impact in a dynamic and growing area of our business.

Ready to Join Our Kingdom?
 

If you’re excited to take on this challenge and be part of an innovative team driving King’s Gift Card initiative, we’d love to hear from you!
 

Apply now!

About King

With a mission of Making the World Playful, King is a leading interactive entertainment company with more than 20 years of history of delivering some of the world’s most iconic games in the mobile gaming industry, including the world-famous Candy Crush franchise, as well as other mobile game hits such as Farm Heroes Saga. King games are played by more than 200 million monthly active users. King, part of Microsoft (NASDAQ: MSFT), has Kingsters in Stockholm, Malmö, London, Barcelona, Berlin, Dublin, San Francisco, New York, Los Angeles and Malta. More information can be found at King.com or by following us on LinkedIn, @lifeatking on Instagram, or @king_games on X.