Delivery Manager

9 Months ago • 3-5 Years

Operations

Job Description

The Delivery Manager oversees all vehicle delivery operations within a defined region. This role involves cross-functional collaboration with service, sales, logistics, and manufacturing teams to ensure timely deliveries and exceptional customer service. Responsibilities include managing a regional delivery team, setting and achieving delivery targets, inventory management, appointment scheduling, logistics, staffing, salesmanship, payment processing, and continuous process improvement. The ideal candidate will possess strong leadership qualities, problem-solving skills, and analytical abilities, along with proficiency in communication and business systems. Experience with Salesforce is a plus. The role also requires managing and mentoring a team, recruiting and training new members, and monitoring daily deliveries to ensure accurate and timely information.

Good To Have:

Salesforce experience

Must Have:

Bachelor's Degree or equivalent
3-5 years operations/management experience
Leadership qualities, problem-solving skills
Prioritize, manage multiple projects, meet deadlines
Analytical mindset, superior communication skills
Technological fluency, valid driver's license
Minimum two years driving experience

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What to Expect

The Delivery Manager (DM) oversees all vehicle delivery operations in their defined region. This role works cross-functionally with the service, sales, logistics, and manufacturing teams to ensure that all vehicles are delivered in a timely manner, while also providing the highest level of customer service. The DM manages the regional delivery team across multiple service centers and is responsible for setting and achieving delivery targets.

What You’ll Do

Oversee all regional delivery operations, including but not limited to: inventory management, pipelines, appointment scheduling, logistics, staffing, salesmanship, and payment processing
Manage and mentor a team of full-time and part-time employees
Set individual and group performance targets
Recruit, interview, and train new team members
Monitor daily deliveries, create reports and update relevant systems to ensure accurate and timely delivery information is available to management
Work cross-functionally with service, sales, logistics, and manufacturing to continuously improve delivery processes and maximize efficiency
Maintain a constant focus on optimizing customer experience
Demonstrate fluency in registration, financing and insurance requirements and processes across various markets
Develop and coach local managers and team leaders to effectively manage delivery operations in each market
Monitor and review market performance in customer satisfaction, efficiency and inventory turnaround; working with local and regional team members to execute project to drive continuous improvement in all areas of daily operations
Assist, plan and execute in new market entry where necessary

What You’ll Bring

Bachelor’s Degree or equivalent, plus 3-5 years of operations or management experience
Natural leadership quality with a focus on problem-solving and achieving results
Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
Numbers-driven, analytical mindset
Superior written and verbal communication skills
Technological fluency and ability to operate in business systems (experience using SalesForce a plus)
An upbeat, positive and professional attitude
Must have and maintain a valid driver’s license and an acceptable and safe driving record
Must have a minimum two years of driving experience