Regional Operations Manager, Trust and Safety Compute (Vietnamese, English)
Job Summary
Job Description
The Regional Operations Manager for Trust and Safety Compute at Google will lead policy issue resolutions for Play and Android Operations in the APAC region, ensuring a safe app experience. Responsibilities include managing escalations, process improvement to mitigate future risks, collaboration with cross-functional teams (Play Partnerships, Policy, Operations, Engineering, Product, Government Affairs, and Legal), delivering cross-functional projects for policy and enforcement process improvements, representing the APAC region to gather stakeholder feedback on Google Play Policies and Operations, identifying risks, building strategies, leading policy education for developers, and improving Google Play's presence and influence. Fluency in Vietnamese and English is essential for managing communications and policies in the region.
Must have:
- 4+ years experience in Trust & Safety or related field
- Fluency in Vietnamese and English
- Lead policy issue resolutions
- Manage escalations and process improvements
- Collaborate with cross-functional teams
- Represent APAC region, gather stakeholder feedback
Good to have:
- Experience developing narratives and presenting to executives
- Knowledge of content moderation, policy enforcement, customer support
- Excellent communication and problem-solving skills
2 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in Trust and Safety, policy, business operations, content moderations or related fields.
- Ability to communicate in Vietnamese and English fluently to manage communications and policy in the region.
Preferred qualifications:
- Experience in developing narratives to influence internal and external stakeholders, as well as presenting to executives in the organization.
- Knowledge of content moderation, development operations, policy enforcement, customer support or policy creation.
- Ability to solve operational or policy problems, working with various cross-functional teams.
- Excellent communication skills, with the ability to present policy concepts.
- Excellent problem-solving skills with attention to detail in a fluid environment.
About the job
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.Responsibilities
- Lead the resolutions of various policy related issues for Trust and Safety (T&S) Play and Android Operations in the region to ensure a safe app experience.
- Manage escalations, and deliver process improvement to mitigate the future risks, working with stakeholders across Play Partnerships, Policy, Operations, Engineering, Product, Government Affairs and Legal teams.
- Deliver cross-functional projects collaborating with teams across various regions to land foundational improvement to our policies and enforcement processes.
- Represent Asia Pacific (APAC) region to gather stakeholder feedback for Google Play Policies and Operations, identify risks and build strategies.
- Lead policy education for developers in the region and improve the presence and influence of Google Play.
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