Digital Technology Specialist, CRM

What Joining the Microsoft Team Means 

Are you ready to join a double-digit growth cloud business? Microsoft Business Applications cloud is recognized by analysts as a leader in the Customer Relationship Management (CRM), Enterprise Relationship Management (ERP) and application platform space. Trusted by global businesses as their platform of choice, Microsoft’s AI infused Business Applications platform uniquely enables customers to optimize their operations, engage their customers, empower their people and transform their products. 

See what Satya Nadella has to say recently about Microsoft’s AI vision  

To learn more about Microsoft’s mission, please visit:   

Check out all our Business Applications products 

Who We Are Looking For 

To excel in the Digital Technical Specialist (CRM) role you must have the following traits and abilities: 

• Technically Intense Workload Technical Seller 

• Strategic & Proactive Pursuit Team Member 

• Technical Team Collaborator 

• Customer-centric Solution Designer 

• Differentiated & Business Value/Outcome-driven Demonstrator 

Fluency in English is essential for this role.

Desired skills:

• Business solutions (CRM) workload experience, ideally Dynamics 365, and a deep understanding of how these solutions help customers achieve their desired business outcomes 
• Bachelor’s degree or relevant work experience

• Business value selling methodologies and practices mapped to customer or company persona pains/issues to uncover customer’s stated and unstated needs 

• Commercial cloud offerings, ideally Microsoft’s AI infused cloud platform, as well as competitive knowledge of other business applications solutions and related ecosystems 

• Excellent virtual presentation and communications skills across various customer stakeholders; experienced online storyteller. 

• Comfortable working within a digitally-equipped sales organization engaging virtually with customers throughout the sales process. 

• Customer-centric mindset with demonstrated passion for delivering customer value 

• Ability to bring innovative technical solution ideas to customer problems

This role is based in Dublin Ireland

Microsoft provides extensive world class onboarding & readiness designed to help you extend your existing technical workload skills with Microsoft Business Application product knowledge. You’ll attend an in-depth onboarding program designed to help you become a technical expert in your Business Applications workload.   

The Digital Technical Specialist is a key member of the Business Applications Digital Sales pursuit team focused on driving demand and sales growth in managed accounts. These technical sellers are strategic thinkers, proactive problem solvers and technical solution roadblock resolvers who display a growth mindset with functional and technical knowledge in their workload. 

The following are the role responsibilities for the Microsoft Business Applications Technical Specialist: 

Design Customer-centric AI-infused Solutions Aligned to Business Value 

• Work with technical pursuit team securing customer agreement to the solution design aligned to agreed outcomes/digital transformation journey focusing on business value. 

Deliver Customer-centric AI-infused Demonstration Aligned to Solution Design and Business Value 

• Deliver compelling solution demonstrations highlighting Microsoft competitive differentiation aligned to the designed customer-centric solution with business value impact. 

• Ensure demonstration follows Tell-Show-Vision model and has an end-to-end view building opportunities for seeding and expansion after initial sale. 

Work with Customer Success/Partner Team on Deployment Plan Mapped to Solution Key Performance Indicators 

• Assist Solution Specialists if required in reviewing licensing proposal. Collaborate with Customer Success team and partner to ensure a customer-agreed deployment plan with key performance indicators.