Dynamics 365 Customer Engagement Technical Specialist

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. 

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. 

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.  

As part of our transformation, one of our key areas of focus is the modernization of Business Applications and CRM solutions. The Digital Insides Sales organization is a newly formed organization with a charter to accelerate Microsoft’s growth in its cloud-first, mobile-first businesses along with the traditional businesses. This organization is at the forefront of establishing a new sales model leveraging modern technology and big data and analytics to drive impactful demand response and targeted sales coverage.   
   
The Dynamics 365 Customer Engagement Technical Specialist role is focused on working with Microsoft’s account teams to identify and drive opportunities in targeted market and industries. The key goal of this role is to understand the business’s needs, and then design, prove and demo customer business solutions that leverage the Microsoft Cloud for Business with a focus on Microsoft Dynamics Customer Engagement. You will own technical and solution envisioning with customers via Teams engagements including demos, custom demos, and solution designs based on the customer's desired business outcomes. 

Microsoft is empowering every person and every organization on the planet to do more and achieve more. We have set ourselves three bold ambitions: create more personal computing, reinvent productivity and business processes and build the intelligent cloud. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day.   

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As a Dynamics 365 Customer Engagement Technical Specialist, you will increase Dynamics 365 customer adds and new cloud revenue, through the generation of new opportunities that result in additional customer revenue. As a Technology Solution Professional, you will work closely with Sellers and Partners to plan and execute account coverage and campaign strategies to unlock and remove technology blocker to new sales opportunities. The role is adept at understanding the requirements, needs and process pains of customers to identify opportunities where Microsoft solutions can add long-term value. You will have the exciting opportunity to be responsible for serving as the business applications subject matter expert for customers, fostering a positive and collaborative experience for prospects to evaluate, engage with and implement Microsoft products and partner solutions.