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Energy Customer Support Specialist (German Speaker), (m/w/d)

Berlin, Germany (On-site)

Energy Customer Support Specialist (German Speaker), (m/w/d)

1 Hour ago • 2 Years + • Administrative

About the job

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customer-centric

Job Description

Tesla seeks a German-speaking Energy Customer Support Specialist in Berlin. The role involves providing first-line support for customers and installers of Tesla's Powerwall home battery system. Responsibilities include addressing technical and general inquiries via phone and email, troubleshooting issues, escalating complex problems, and accurately documenting interactions in CRM systems. The ideal candidate possesses 2+ years of customer support experience (technical experience a plus), excellent communication skills (English and German), and strong problem-solving abilities. They will need to be proficient in managing multiple tasks effectively and maintaining positive working relationships.

Must have:

2+ years customer support experience
Excellent English & German communication
Technical problem-solving skills
CRM system familiarity
Effective multitasking & prioritization

Good to have:

Technical environment experience

What to Expect

Tesla is looking for a customer-focused, experienced, and motivated Energy Customer Support Specialist to join our Energy team in Berlin. If you love helping people, are customer-centric, and technically skilled, we would love to meet you. As a Customer Support Specialist, you will act as the first point of contact for our customers and installers, provide product information, answer questions, and resolve any problems that our customers and installers might face. You’ll mainly provide customer support for our home battery, the Powerwall. Tesla’s Powerwall is a home battery designed to store energy from solar or the grid, so our customers can use the energy anytime they want – at night or during an outage.

What You’ll Do

Provide the highest level of verbal and written (technical) customer support via telephone and email systems
Evaluate the needs of customers & installers and work in a creative, proactive manner to resolve technical and general support enquiries for our Energy products
Determine the best course of action for all support activities Communicate customer & installer concerns escalation team and others as necessary to resolve issues
Accurately record issues and data into CRM/Support Systems

What You’ll Bring

2+ years of experience in a customer support role, experience in a technical environment is considered a plus
Excellent written and verbal communication in English and German
Ability to multi-task, prioritize, and manage time effectively
Familiarity with Customer Relationship Management systems and practices
Attention to detail and ability to work in a fast-paced environment
Establish and maintain positive, cooperative, working relationships

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