Engagement Manager

1 Day ago • 3 Years + • $122,000 PA - $186,000 PA

Job Summary

Job Description

As an Engagement Manager in Hawaii, you will be responsible for managing customer relationships, ensuring their success with AI/ML solutions. You'll manage day-to-day execution, deliver solutions, and refine processes based on data. Your role involves building strong customer relationships, leading project teams, and identifying risks, ultimately aiming to deliver value to national security clients. You will work directly with customers engineering teams and end users, answering questions and addressing issues with the use of products and solutions.
Must have:
  • Active Top Secret security clearance.
  • Willingness to travel at least 25% of the time.
  • Basic understanding of ML Operations process.
  • Great cross-functional experience and collaborative ability.
  • Excellent verbal and written communication skills.
  • Track record of structured, analytics-driven problem-solving.
  • History of diligence and organization across multiple work streams.
  • Minimum 3 years of work experience in a customer-facing technical program management role
Perks:
  • Comprehensive health, dental and vision coverage
  • Retirement benefits
  • Learning and development stipend
  • Generous PTO
  • Commuter stipend (may be eligible)

Job Details

Engagement Manager - Hawaii

Location: Oahu, Hawaii

Scale's Public Sector customer base is growing rapidly, and you will be on the front lines of ensuring that these customers become passionate, lifelong Scale partners. As a member of our Public Sector Delivery team, you own the account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. You are the ultimate all-rounder, a hybrid customer success and technical program manager.  Day to day, you will manage the customer relationship, deliver AI/ML solutions, use data to refine processes, align internal resources, and triage customer issues. All of this serves an ultimate goal of delivering outsized value in supporting our national security customers’ AI/ML objectives.

 

You have a bias toward finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver on customer objectives. You have a track record of managing active customers, in addition to driving renewals and supporting sales teams in managing upsells. You are naturally empathetic and excel at building long-term relationships through diligent problem-solving and thoughtful, strategic discussions. 

You will:

  • Manage customer relationships from the executive to the end user
  • Oversee onboarding and successful implementation of your accounts
  • Lead a cross-functional project team to exceed the customer’s AI/ML objectives
  • Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
  • Strategically identify ways we can make customer success repeatable and solve issues for future customers
  • Partner with clients to understand operational issues and advocate for their fixes with Scale engineers
  • Work directly with customer's engineering teams and end users, answering questions and addressing issues with use of our products and solutions

We have a diverse team with a variety of skill sets, many have:

  • A technical background (education or professional experience with computer science, economics, statistics, engineering)
  • A proven track record in B2B client-facing roles and expanding client relationships
  • Prior experience owning the technical implementation of solutions to the government 

Must haves:

  • An active Top Secret security clearance (required) 
  • Willingness to travel at least 25% of the time
  • A basic understanding of the ML Operations process
  • Great cross-functional experience and collaborative ability
  • Excellent verbal and written communication skills
  • A track record of structured, analytics-driven problem-solving
  • A history of diligence and organization across multiple work streams
  • Minimum 3 years of work experience, with experience in a customer-facing technical program management role in industry, professional services engagement management, or in government

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

The base salary range for this full-time position in the location of Honolulu, Hawaii is:

$122,000 - $186,000 USD

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI.  Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. 

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Similar Jobs

Trackman - Product Owner - Tracking (Baseball/Softball)

Trackman

(On-Site)
2 Months ago
Trackman - Trackman Range Customer Success Manager

Trackman

Arizona, United States (On-Site)
1 Week ago
ByteDance - Research Scientist, Foundation Model, Speech & Audio

ByteDance

Seattle, Washington, United States (On-Site)
6 Months ago
Hawk Eye Innovations - Front-End Test Automation Engineer

Hawk Eye Innovations

Budapest, Hungary (Hybrid)
1 Month ago
Google - Cloud Consultant II, AI/ML, Professional Services

Google

Chicago, Illinois, United States (On-Site)
2 Days ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ByteDance - Research Scientist in Multimodal Graduate (Applied Machine Learning) - 2024 Start (PhD)

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
Google - Senior Software Engineer, AI/ML GenAI, Google Cloud AI

Google

Kirkland, Washington, United States (On-Site)
2 Weeks ago
sony global (Games) - Software Design Engineer

sony global (Games)

Shanghai, China (On-Site)
1 Day ago
Snail Studios - Software Engineer - AI/Machine Translation

Snail Studios

(Remote)
2 Months ago
Meta - Research Scientist, Computer Vision for Generative AI (PhD)

Meta

Menlo Park, California, United States (On-Site)
5 Months ago
ByteDance - Research Scientist in Foundation Model (Speech & Audio Generation) - 2025 Start (PhD)

ByteDance

Seattle, Washington, United States (On-Site)
6 Months ago
GoMotive - Computer Vision Engineer

GoMotive

(Remote)
1 Day ago
Google - Business Data Scientist

Google

Chicago, Illinois, United States (On-Site)
1 Week ago
GoMotive - Software Engineer, Machine Learning-Perception

GoMotive

India (Remote)
1 Month ago
Sports radar - Unreal Engine Developer

Sports radar

Bremen, Bremen, Germany (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Honolulu, Hawaii, United States

OKX - Senior Financial Analyst

OKX

San Jose, California, United States (On-Site)
9 Hours ago
NVIDIA - Senior Developer Technology Engineer, High-Performance Databases

NVIDIA

New York, New York, United States (Hybrid)
2 Months ago
OKX - Leadership Management Expert

OKX

San Jose, California, United States (On-Site)
9 Hours ago
Google - Senior Test Engineer, Silicon Wafer

Google

Fremont, California, United States (On-Site)
2 Weeks ago
Canva - Revenue Operations Manager, NPI

Canva

Los Angeles, California, United States (Remote)
3 Weeks ago
The Walt Disney Company - Manager, Information Security

The Walt Disney Company

Orlando, Florida, United States (On-Site)
3 Days ago
Nintendo - Bilingual Artwork Project Specialist (Japanese)

Nintendo

Redmond, Washington, United States (Hybrid)
8 Months ago
Canva - Senior Manager, Financial Reporting & Technical Accounting

Canva

Los Angeles, California, United States (Remote)
1 Month ago
Next Level Business Services - UX  Developer

Next Level Business Services

Roseland, New Jersey, United States (On-Site)
6 Months ago
Take-Two Interactive - Data Archivist

Take-Two Interactive

Austin, Texas, United States (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

Doha, Doha Municipality, Qatar (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

San Francisco, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Scale AI

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug