Enterprise Firmware Technical Marketing Engineer

Description -

The Customer Lifecycle Engineering and Quality organization has an exciting opportunity available for an Expert-level Technical Marketing Engineer, who will daily represent HP’s Enterprise firmware code bases, and Solutions (software).

This role provides opportunity to get lots of hands-on experience with HP’s enterprise customers, working closely with channel partners, global R&D and qualification teams, to root cause and drive resolution on critical customer issues.

Main Responsibilities

• Act as a customer advocate and quality champion within GBU
• Interact directly with R&D development teams to root cause customer found defects
• Lead and manage complex field escalations, which may include direct customer/partner interaction
• Participate and influence the development of future products and solutions
• Develop white papers, technical notes, support and training material
• Support early evaluation programs from a firmware and software perspective

Section Leadership

• Work closely with management to ensure optimal customer outcomes
• Represent Quality and contribute to NPI initiatives or cross-functional future focused print projects
• Act as an expert providing guidance on technologies and use of common methods and tools  

• Provide mentoring to interns and other team members

Knowledge and Skills

• Strong understanding of printing system architectures, embedded systems, client/server infrastructure, networking technologies and operating systems (e.g. Windows, MAC, etc.)
• Strong decision-making skills, and an ability to coordinate cross-functional teams
• Strong desire to work directly with customers/partners, ability to multi-task and deal with time-sensitive situations
• Operational knowledge of firmware development: from defect/feature specification to release
• Strong troubleshooting skills with a focus on problem-solving resolution in complex print systems
• Positive attitude and teamwork spirit, especially with remote teams
• Self-starter and proactive mindset, effective documentation skills

Network Competencies

• Technical knowledge - network setups (es. routers/switches, certificate chains, DNS, email etc.), communication protocols (SNMP, web services, LEDM)
• Familiarity with Fleet Management Solutions and/or Cloud solutions, and networking debugging tools (ex. Wireshark)
• Ability to collaborate/consult Enterprise Information Technology teams on optimal network configurations for best HP product performance  

Common Methods and Tools

• Product Development – Frameworks, Process 
• Hardware/Software Development - Agile, Scrum, Sprints
• Continuous Improvement Process - Lean, Kanban
• Program/Project Management – Planning, Prioritization, Change/Risk Analysis
• Competencies – Communication, Collaboration, Results Orientation, Learning Agility, Growth Mind-set, Customer Centricity
• MIRO, JIRA, Sudden Impact

Education

• Bachelor’s or master’s degree in Engineering, Computer Sciences, or equivalent
• 6-10 years’ professional experience in the technical industry

The base pay range for this role is $118,050 to $181,800 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement