Event Services Manager

1 Month ago • 2-3 Years • Events

Job Summary

Job Description

The Event Services Manager at Walt Disney World is responsible for planning and executing all logistical aspects of conventions and events across various Disney properties, including resorts, convention centers, theme parks, and Disney Springs. This role involves acting as the primary client contact, managing contracts, handling event details (room blocks, F&B, AV, entertainment, tickets, transportation), and building strong client relationships. The position demands exceptional organizational skills, communication abilities, and the creativity to deliver unique Disney experiences, maximizing revenue through upselling opportunities. Success requires collaborating with internal and external teams, addressing challenges innovatively, and ensuring guest satisfaction.
Must have:
  • Event planning & execution
  • Client relationship management
  • Contract & budget management
  • Logistics coordination
  • Problem-solving & teamwork
  • Food & beverage knowledge
  • 2+ years management experience
Good to have:
  • 3+ years F&B management
  • Convention resort experience
  • Disney World procedure knowledge
  • DSCS, Siebel, Momentus proficiency
Perks:
  • Health and savings benefits
  • Educational opportunities
  • Disney-exclusive extras

Job Details

Job Summary:

About The Role & Team:

Are you interested in planning events at the most magical place on Earth? As an Event Services Manager with The Walt Disney Company, you will prioritize and arrange all logistical aspects of conventions and events, from planning, Banquet Event Order preparation, to onsite execution. You will act as the primary point of contact for our convention clients, taking them through the event planning process and the onsite Walt Disney World experience. This is done throughout our Resorts, Convention Centers, Theme Parks, ESPN Wide World of Sports, Water Parks, and Disney Springs. Collaboration, organization, communication, multi-tasking, and guest service is vital, while customizing and selling Walt Disney World experiences.

You will report to the Event Services Director.

This is a Full-Time position.

What You Will Do:

  • Coordinate and implement meetings and all events

  • Handle Group and Convention accounts and prioritize events across Walt Disney World Resorts and Parks

  • Handle contracts, billing, room blocks, food and beverage, audio visual, entertainment, theme park events, theme park tickets, transportation, and all logistics

  • Build and maintain positive relationships with clients and partners, internally and externally, using resources and influencing partners, to provide client solutions

  • Build ways to surprise and delight our Guests, and grow repeat business

  • Maintain confidential information

  • Service groups with a high level of complexity and be knowledgeable of all products and services

  • Approach problems across multiple teams in creative ways to achieve desired outcomes

  • Collaborate with a multitude of clients, both internal and external, and clearly articulate needs to bring forward solutions for partners and clients

Required Qualifications & Skills:

  • At least two years of management experience in a resort environment; Event Services, Catering, Food and Beverage, Front Office, or Theme Parks

  • Creativity to find solutions in new ways and improve the Guest and Client experiences

  • Successful sales of food and beverage, and organizational skills

  • Talent for developing partnerships and work with all team members in the organization

  • Proven Guest service skills

  • Ability to be flexible with work schedule, including weekends and holidays

  • Understanding of food and beverage, production and event logistics in order to identify upselling opportunities

Preferred Qualifications:

  • At least three years of Food & Beverage Management, Event Services, or Catering Operations

  • Knowledge of Convention resort function space and all Theme Park venues

  • Experience conducting planning sessions and handle timelines for all operating areas and clients

  • Understanding of the Entertainment line of business

  • Experience with Group & Convention contract management

  • Proficient in DSCS, Siebel Systems, or Momentus

  • Knowledge of Walt Disney World procedures

Education:

Bachelor's Degree or equivalent

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

#DXMedia

#LI-TF1

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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